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Medical Office Manag

Chapter 1, 9, and 11

TermDefinition
DELEGATING MOVING TASKS FROM ONE PERSONS RESPONSIBILITY TO ANOTHER
NEGOTIATING THE PROCESS OF ASKING FOR A LOWER PRICE FOR A ITEM
MOTIVATING ENCOURAGING OTHERS TO PERFORM WELL
COACHING GIVING ADVICE TO A STAFF MEMBER SO HE OR SHE CAN FIND A SOLUTION
PERSONNEL MANUAL MAY BE CALLED AN EMPLOYEE HANDBOOK
AGENDA A LIST OF ITEMS THAT WILL BE COVERED IN A MEETING
CHAIN OF COMMAND A TYPE OF ORGANIZATION CHART DEMONSTRATING EACH POSITION THAT HAS AUTHORITY OVER THE OTHER
MISSION STATEMENT THE REASON FOR EXISTING
FEEDBACK GIVEN TO PROVIDE INFO ABOUT HOW A MANAGER FEELS A SITUATION WAS HANDLED
MEDICAL OFFICE MANAGER RESPONSIBLE FOR DAY TO DAY FUNCTIONS OF THE BUSINESS OF THE MEDICAL OFFICE
FOUR MAIN FUNCTIONS OF MANAGEMENT PLANNING, LEADING ORGANIZING, COORDINATING
FOUR TRAITS OF A SUCESSFUL MEDICAL OFFICE MANAGER MULTITASK, ABILITY TO REMAIN CALM BE PREPARED FOR ANYTHING GOOD LEADERSHIP SKILLS
WHAT IS A WORKING SUPERVISOR SUPERVISORS WHO SPEND A PORTION OF THEIR TIME WORKING IN THE SAME ROLE AS THE EMPLOYEES THEY SUPERVISE
TYPE OF LEADER THAT SITS BACK AND ALLOWS OTHERS TO MAKE DECISIONS LAISSEZ-FAIR
LEADER THAT MAKES ALL THE DECISIONS FOR THE GROUP AUTOCRATIC
LEADER THAT SEEKS INPUT FROM OTHERS BEFORE MAKING DECISIONS DEMOCRATIC
A STATEMENT OF GUIDELINES OR RULES A POLICY
WRITTEN STEPS THAT EXPLAIN HOW TO CARRY OUT A POLICY A PROCEDURE
THREE THINGS THAT MIGHT BE AN EDUCATIONAL REQUIREMENT FOR AN OFFICE MANAGER MAY HAVE MASTERS DEGREE PROMOTED AND TRAINED ON THE JOB HEALTH ADMINISTRATION DEGREE
MIGHT BE THE RESPONSIBILITY OF THE OFFICE MANAGER PAYROLL PROCESSING STAFF SCHEDULING EMPLOYEE EVALUATIONS
ONE OF THE KEYS TO PROPER FLOW OF COMMUNICATION IN THE MEDICAL OFFICE HOLDING FREQUENT STAFF MEETINGS
ADMINISTRATIVE PROCEDURES INCLUDE INVENTORY AND _______ SUPPLY ORDERING
INFECTION CONTROL PROCEDURES INCLUDE _________ (TRUE OF FALSE QUESTION) EMPLOYEE EDUCATION FOR INFECTION CONTROL
RISK MANAGEMENT PROCEDURES ARE IN PLACE FOR THE PROTECTION OF PATIENTS AND STAFF
QUALITY IMPROVEMENT MIGHT INCLUDE TAKING STEPS TO IMPROVE PATIENT SATISFACTION
Created by: Michelle Davis79