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Medical Office Manag
Chapter 1, 9, and 11
| Term | Definition |
|---|---|
| DELEGATING | MOVING TASKS FROM ONE PERSONS RESPONSIBILITY TO ANOTHER |
| NEGOTIATING | THE PROCESS OF ASKING FOR A LOWER PRICE FOR A ITEM |
| MOTIVATING | ENCOURAGING OTHERS TO PERFORM WELL |
| COACHING | GIVING ADVICE TO A STAFF MEMBER SO HE OR SHE CAN FIND A SOLUTION |
| PERSONNEL MANUAL | MAY BE CALLED AN EMPLOYEE HANDBOOK |
| AGENDA | A LIST OF ITEMS THAT WILL BE COVERED IN A MEETING |
| CHAIN OF COMMAND | A TYPE OF ORGANIZATION CHART DEMONSTRATING EACH POSITION THAT HAS AUTHORITY OVER THE OTHER |
| MISSION STATEMENT | THE REASON FOR EXISTING |
| FEEDBACK | GIVEN TO PROVIDE INFO ABOUT HOW A MANAGER FEELS A SITUATION WAS HANDLED |
| MEDICAL OFFICE MANAGER | RESPONSIBLE FOR DAY TO DAY FUNCTIONS OF THE BUSINESS OF THE MEDICAL OFFICE |
| FOUR MAIN FUNCTIONS OF MANAGEMENT | PLANNING, LEADING ORGANIZING, COORDINATING |
| FOUR TRAITS OF A SUCESSFUL MEDICAL OFFICE MANAGER | MULTITASK, ABILITY TO REMAIN CALM BE PREPARED FOR ANYTHING GOOD LEADERSHIP SKILLS |
| WHAT IS A WORKING SUPERVISOR | SUPERVISORS WHO SPEND A PORTION OF THEIR TIME WORKING IN THE SAME ROLE AS THE EMPLOYEES THEY SUPERVISE |
| TYPE OF LEADER THAT SITS BACK AND ALLOWS OTHERS TO MAKE DECISIONS | LAISSEZ-FAIR |
| LEADER THAT MAKES ALL THE DECISIONS FOR THE GROUP | AUTOCRATIC |
| LEADER THAT SEEKS INPUT FROM OTHERS BEFORE MAKING DECISIONS | DEMOCRATIC |
| A STATEMENT OF GUIDELINES OR RULES | A POLICY |
| WRITTEN STEPS THAT EXPLAIN HOW TO CARRY OUT A POLICY | A PROCEDURE |
| THREE THINGS THAT MIGHT BE AN EDUCATIONAL REQUIREMENT FOR AN OFFICE MANAGER | MAY HAVE MASTERS DEGREE PROMOTED AND TRAINED ON THE JOB HEALTH ADMINISTRATION DEGREE |
| MIGHT BE THE RESPONSIBILITY OF THE OFFICE MANAGER | PAYROLL PROCESSING STAFF SCHEDULING EMPLOYEE EVALUATIONS |
| ONE OF THE KEYS TO PROPER FLOW OF COMMUNICATION IN THE MEDICAL OFFICE | HOLDING FREQUENT STAFF MEETINGS |
| ADMINISTRATIVE PROCEDURES INCLUDE INVENTORY AND _______ | SUPPLY ORDERING |
| INFECTION CONTROL PROCEDURES INCLUDE _________ (TRUE OF FALSE QUESTION) | EMPLOYEE EDUCATION FOR INFECTION CONTROL |
| RISK MANAGEMENT PROCEDURES ARE IN PLACE FOR THE PROTECTION OF | PATIENTS AND STAFF |
| QUALITY IMPROVEMENT MIGHT INCLUDE | TAKING STEPS TO IMPROVE PATIENT SATISFACTION |
Created by:
Michelle Davis79
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