Side B
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| an automated system that allows callers to leave a voice message for the intended recipient | Voice messaging system
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| a telephone answering system that automatically picks up a telephone call electronically | Automated system
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| numerous people different location | Conference call
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| numerous people same location | Speaker telephone
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| a telephone feature that allows the receptionist to place a caller in a queue in order to take another call | Hold feature
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| a telephone feature that allows users to automatically redial a number until someone answers the line | Automatic dialer
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| a telephone system that electronically answers and routes telephone calls after receiving a prompt from the caller | Automatic routing unit
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| Good etiquette | smiling; have good manners; DO NOT use first name
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| Only transfer call back to the doctor that | the physician determines
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| Method of prioritizing calls | telephone triage
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| a patient who has established care in the medical office | Established patient
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| any patient who has never been seen or has not been seen within the past 3 years by a provider in the facility | New patient
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| Deal with/take care of which patient first | angry
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| 2 steps for hard to understand callers | repeat what you think you heard; DO Not interrupt
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| method of answering calls when the doctor is out of the office | Answering service
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| 4 things to include when calling in a prescriptions & refills | name & telephone number of the patient; birth date of patient; name of the medication; name & telephone number of the pharmacy
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| Most important thing about getting an interpreter is | making sure you have the right language
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| a telephone system that allows for communication with a person who has a hearing impairment | Teletypewriter (TTY) system
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| Notify patients of | delays
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| The amount of time needed for patient appointments | depends on the type of practice & the preference of the healthcare providers
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| a system for mapping out the appointment times available in the medical office | Matrix
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| a scheduling system in which several patients are booked around the same block of time | Cluster scheduling
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| a scheduling system in which each patient is given a specific appointment time | Fixed appointment scheduling
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| a scheduling system in which patients are scheduled only for the first half of each hour | Wave scheduling
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| open times | Buffer time
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| must be documented | No shows
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| When scheduling hospital services & admissions you may be responsible for giving | directions; prep orders; dietary restrictions; procedure length; forms to take
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| You may be responsible for arranging | transportation
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| when scheduling appointments make sure to | allow appropriate amount of time
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To hide a column, click on the column name.
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
Stacey_Gantt5
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