Chapter 7 Appointments
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each of the black spaces below before clicking
on it to display the answer.
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| Appointment card | Small card preprinted with the physician's name, address, and telephone number showing the day, date, and time of an appointment; given to the patient to serve as a reminde
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| Appointment abbreviations | Shortened words or coded numbers indicating types of appointments, types of patients, types of insurance, and reasons for appointments
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| Modified wave | System used to schedule appointments in which patients are allocated appointment times in the first half of each hour, with the second half of each hour left open for work-ins and emergencies
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| Appointment block | Segment of time set aside in the appointment schedule for a specific patient type or procedure
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| Smartphone | Mobile phone with advanced computing ability and connectivity
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| Clustering | Act of scheduling patients with similar ailments in group sequence
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| Template | A preset format or pattern, used as a guide which designates various time frames for specific appointment types
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| Referral | Procedure followed when a primary care physician recommends and sends the patient to another physician for further medical treatment
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| True wave | System of appointment scheduling that allows for variables and flexibility and assumes the time allowed for appointments will average out each hour
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| Appointment schedule | List designating chronological fixed times for patients to meet with the physician and/or receive medical services
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| New patient (NP) | Individual who has not received any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years
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| Personal digital assistant (PDA)- | Small, handheld, computerized portable device, easily accessed, that can capture, store, and manipulate a variety of data
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| Stream | System of advance appointment scheduling in which patients are allocated specific periods of time for office visits and procedures; also called fixed interval
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| Software | Computer instructions permanently stored in or temporarily programmed into hardware
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| Appointment book | Set of sheets used to schedule and record time set aside for patients to see health care practitioners for procedures and services
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| Established patient (est. pt.) | Individual who has received professional health care services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years
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| Modified wave | System used to schedule appointments in which patients are allocated appointment times in the first half of each hour, with the second half of each hour left open for work-ins and emergencies
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| Open access | Appointment scheduling system that allows patients to call and come in the same day; also referred to as same-day scheduling, same-day access, and advanced access
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| 19. No-show (N/S) | Patient who does not keep a scheduled appointment and does not notify the office to cancel
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