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Chapter 7

Chapter 7 Appointments

QuestionAnswer
Appointment card Small card preprinted with the physician's name, address, and telephone number showing the day, date, and time of an appointment; given to the patient to serve as a reminde
Appointment abbreviations Shortened words or coded numbers indicating types of appointments, types of patients, types of insurance, and reasons for appointments
Modified wave System used to schedule appointments in which patients are allocated appointment times in the first half of each hour, with the second half of each hour left open for work-ins and emergencies
Appointment block Segment of time set aside in the appointment schedule for a specific patient type or procedure
Smartphone Mobile phone with advanced computing ability and connectivity
Clustering Act of scheduling patients with similar ailments in group sequence
Template A preset format or pattern, used as a guide which designates various time frames for specific appointment types
Referral Procedure followed when a primary care physician recommends and sends the patient to another physician for further medical treatment
True wave System of appointment scheduling that allows for variables and flexibility and assumes the time allowed for appointments will average out each hour
Appointment schedule List designating chronological fixed times for patients to meet with the physician and/or receive medical services
New patient (NP) Individual who has not received any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years
Personal digital assistant (PDA)- Small, handheld, computerized portable device, easily accessed, that can capture, store, and manipulate a variety of data
Stream System of advance appointment scheduling in which patients are allocated specific periods of time for office visits and procedures; also called fixed interval
Software Computer instructions permanently stored in or temporarily programmed into hardware
Appointment book Set of sheets used to schedule and record time set aside for patients to see health care practitioners for procedures and services
Established patient (est. pt.) Individual who has received professional health care services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years
Modified wave System used to schedule appointments in which patients are allocated appointment times in the first half of each hour, with the second half of each hour left open for work-ins and emergencies
Open access Appointment scheduling system that allows patients to call and come in the same day; also referred to as same-day scheduling, same-day access, and advanced access
19. No-show (N/S) Patient who does not keep a scheduled appointment and does not notify the office to cancel
Created by: Tonedeoliveira