Chapter 4 The Art of Communication
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Active listening | Giving the speaker your undivided attention, resisting urges to respond verbally, mentally focusing and concentrating on the message being relayed
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| Defense mechanism | Are largely unconscious acts we use to help us deal with the unpleasant and emotional circumstances
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| Subjective information | any information that the patient provides to the physician describing symptoms that exist in the mind but cannot be seen, heard, felt, or measured
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| Communication | the transfer of information from one party to another
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| Demeanor | How a person appears, their expressions and body language
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| Ethnic | A group of society defined by origin or race
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| Feedback | Oral or nonverbal response such as repeating, restatement, paraphrasing, examples, questions, or summaries
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| Non-verbal communication | Communication without words, expressed through body posture, hand movements, manner of walking, and facial expressions; also called body language
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| Bias | To prejudge or have a one-sided opinion that influences your judgment negatively
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| Communication cycle | Basic elements needed to communicate
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| Enunciate | to pronounce things clearly
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| Verbal communication | The use of language or spoken words to transmit messages
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| Reflective listening | To think about, dwell on, mull over, and study or weigh what has been said
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| Discrimination | To unfairly treat an individual or group based on age, culture, gender, race, religion, lifestyle, or sexual orientation
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| Colloquialisms | Slang or informal language
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| Prejudice | Judgment formed prior to gathering all facts
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| Noncompliant | In a medical setting, refusing to obey the doctor's treatment plan
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| Displaced anger | nger that is completely unrelated to the event that is presently occurring; it may be built up or held in from another event and released at an inappropriate time
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| Stereotyping | Generalized or oversimplified conception concerning an individual, group, or form of behavior
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| Open-ended questions | Questions that allow a person to formulate a response and elaborate
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| Objective information | In a medical context, facts that are apparent to the observer; descriptive of findings that can be seen, heard, felt, or measured
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| Body language | Body movements, sending a message without words; referred to as nonverbal communication
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| Maslow's Hierarchy of Needs | Five central human needs arranged from the most basic (bottom of pyramid) to the most complex (Top of Pyramid
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| Physical Needs | Fresh air
Clean water
Nutritious food
Shelter from elements
Proper clothing
Basic medical care
Sexual intimacy
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| Security Needs/Safety | Freedom from physical harm
Stable environment
Can depend on others
Protection from abuse
Freedom from fear, anxiety
Order, law and limits
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| Social Needs/Belong/Love | Essential need for others
Fulfilling relationships with others
Romance
Friendships
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| Esteem Needs | Feel valuable and worthwhile
Feeling of importance
Feeling of being successful and respect
Competence
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| Self Actualization | Self personal growth
Personal Fulfillment = Success
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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