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Chapter 4

Chapter 4 The Art of Communication

Active listening Giving the speaker your undivided attention, resisting urges to respond verbally, mentally focusing and concentrating on the message being relayed
Defense mechanism Are largely unconscious acts we use to help us deal with the unpleasant and emotional circumstances
Subjective information any information that the patient provides to the physician describing symptoms that exist in the mind but cannot be seen, heard, felt, or measured
Communication the transfer of information from one party to another
Demeanor How a person appears, their expressions and body language
Ethnic A group of society defined by origin or race
Feedback Oral or nonverbal response such as repeating, restatement, paraphrasing, examples, questions, or summaries
Non-verbal communication Communication without words, expressed through body posture, hand movements, manner of walking, and facial expressions; also called body language
Bias To prejudge or have a one-sided opinion that influences your judgment negatively
Communication cycle Basic elements needed to communicate
Enunciate to pronounce things clearly
Verbal communication The use of language or spoken words to transmit messages
Reflective listening To think about, dwell on, mull over, and study or weigh what has been said
Discrimination To unfairly treat an individual or group based on age, culture, gender, race, religion, lifestyle, or sexual orientation
Colloquialisms Slang or informal language
Prejudice Judgment formed prior to gathering all facts
Noncompliant In a medical setting, refusing to obey the doctor's treatment plan
Displaced anger nger that is completely unrelated to the event that is presently occurring; it may be built up or held in from another event and released at an inappropriate time
Stereotyping Generalized or oversimplified conception concerning an individual, group, or form of behavior
Open-ended questions Questions that allow a person to formulate a response and elaborate
Objective information In a medical context, facts that are apparent to the observer; descriptive of findings that can be seen, heard, felt, or measured
Body language Body movements, sending a message without words; referred to as nonverbal communication
Maslow's Hierarchy of Needs Five central human needs arranged from the most basic (bottom of pyramid) to the most complex (Top of Pyramid
Physical Needs Fresh air Clean water Nutritious food Shelter from elements Proper clothing Basic medical care Sexual intimacy
Security Needs/Safety Freedom from physical harm Stable environment Can depend on others Protection from abuse Freedom from fear, anxiety Order, law and limits
Social Needs/Belong/Love Essential need for others Fulfilling relationships with others Romance Friendships
Esteem Needs Feel valuable and worthwhile Feeling of importance Feeling of being successful and respect Competence
Self Actualization Self personal growth Personal Fulfillment = Success
Created by: Tonedeoliveira