Role of Medical Assistant - Human Relations
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| Who is customer service demonstrated by within the medical office? | All Employees...Including Doctor, NP, PA, Nurses, MA, Lab Tech, Receptionist, Coder ,Biller
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| What type of educational instruction may the MA be responsible for conveying to the patient? | Disease prevention, medication management, after care
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| What are some examples of Administrative Skills? | Filing, Creating Charts, Admission procedures, Billing, Coding
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| What are some examples of Clinical Skills? | Performing Phlebotomy, EKG, Obtaining Vital Signs, Assisting MD, Collection and handling of Lab Specimens
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| What does HIPAA stand for? | Health Insurance Portability and Accountability Act
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| What is the purpose of HIPAA | Provides Confidentiality to Patient Medical Information and assists in the Prevention of fraud and abuse of insurance
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| Why is proper attire an important role of an MA? | Projects Professionalism and Cleanliness is important
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| What is Active Listening? | Responding to your patient, eye contact, repeating what your patient says back to them, nodding
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| What are the five stages of dying? | D- Denial
A- Anger
B- Bargaining
D- Depression
A- Acceptance
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| What is privileged information? | Everything a medical assistant sees, hears, or reads in the office
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| Licensure | Credentials mandated by state- cannot practice without
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| Certification | Individuals meet either minimum competency requirements or a level of excellence in the area defined
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| Registration | Issued by a state or national board or association that verifies that a person meets professional standards
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| Accreditation | Can mean either meeting a state standard or
Being evaluated and recognized by a national organization
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| Hospice | Care designed to give supportive care to people in the final phase of a terminal illness and focus on comfort and quality of life, rather than cure
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| Palliative Care | Care can be received by patients at any time, at any stage of illness whether it be terminal or not- usually clinical setting
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| Documentation | Extremely vital to prevent medico-legal professional liability
"if it is not documented, it did not happen"
Medical Chart is a legal Document
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| Interpersonal skills are also known as: | Soft Skills
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| What are some examples of Soft Skills? | Business Etiquette, Honesty, Versatility, Respect, Active Listening, Commitment
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| Why is medical assisting considered to be versatile? | Medical Assistants perform clinical, administrative and general skills
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| Integrity | Unwavering Adherence to ones beliefs and moral standards
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| Continuing education units (CEU) | Credit for course hours that an individual receives for attending or taking part in an educational program
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| Assertive | One who appears confident and is self-assured
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| Burnout | condition that results in too much or too little stress
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| Aggressive | One whose behavior is belligerent, confrontational, pushy, forward, or overbearing
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| Professionalism | conduct aspirations and qualities, characteristics of a professional
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| Assertive | One who appears confident and is self-assured
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| AMT | American Medical Technologists Association that features a registered medical assistant
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| AAMA | American Association of Medical Assistants -National association of medical assistants, medical assisting students, and medical assisting educators with both state and local chapters; recognized by the American Medical Association
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| Stress | Natural reaction of the body to any physical, psychological, or emotional demand (pleasant or unpleasant) placed on it either internally or externally
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