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Chapter 1

Role of Medical Assistant - Human Relations

Who is customer service demonstrated by within the medical office? All Employees...Including Doctor, NP, PA, Nurses, MA, Lab Tech, Receptionist, Coder ,Biller
What type of educational instruction may the MA be responsible for conveying to the patient? Disease prevention, medication management, after care
What are some examples of Administrative Skills? Filing, Creating Charts, Admission procedures, Billing, Coding
What are some examples of Clinical Skills? Performing Phlebotomy, EKG, Obtaining Vital Signs, Assisting MD, Collection and handling of Lab Specimens
What does HIPAA stand for? Health Insurance Portability and Accountability Act
What is the purpose of HIPAA Provides Confidentiality to Patient Medical Information and assists in the Prevention of fraud and abuse of insurance
Why is proper attire an important role of an MA? Projects Professionalism and Cleanliness is important
What is Active Listening? Responding to your patient, eye contact, repeating what your patient says back to them, nodding
What are the five stages of dying? D- Denial A- Anger B- Bargaining D- Depression A- Acceptance
What is privileged information? Everything a medical assistant sees, hears, or reads in the office
Licensure Credentials mandated by state- cannot practice without
Certification Individuals meet either minimum competency requirements or a level of excellence in the area defined
Registration Issued by a state or national board or association that verifies that a person meets professional standards
Accreditation Can mean either meeting a state standard or Being evaluated and recognized by a national organization
Hospice Care designed to give supportive care to people in the final phase of a terminal illness and focus on comfort and quality of life, rather than cure
Palliative Care Care can be received by patients at any time, at any stage of illness whether it be terminal or not- usually clinical setting
Documentation Extremely vital to prevent medico-legal professional liability "if it is not documented, it did not happen" Medical Chart is a legal Document
Interpersonal skills are also known as: Soft Skills
What are some examples of Soft Skills? Business Etiquette, Honesty, Versatility, Respect, Active Listening, Commitment
Why is medical assisting considered to be versatile? Medical Assistants perform clinical, administrative and general skills
Integrity Unwavering Adherence to ones beliefs and moral standards
Continuing education units (CEU) Credit for course hours that an individual receives for attending or taking part in an educational program
Assertive One who appears confident and is self-assured
Burnout condition that results in too much or too little stress
Aggressive One whose behavior is belligerent, confrontational, pushy, forward, or overbearing
Professionalism conduct aspirations and qualities, characteristics of a professional
Assertive One who appears confident and is self-assured
AMT American Medical Technologists Association that features a registered medical assistant
AAMA American Association of Medical Assistants -National association of medical assistants, medical assisting students, and medical assisting educators with both state and local chapters; recognized by the American Medical Association
Stress Natural reaction of the body to any physical, psychological, or emotional demand (pleasant or unpleasant) placed on it either internally or externally
Created by: Tonedeoliveira
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