Chapter 15
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Proof Reading | Read through 3 times for adequate proof reading
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| Business Letter Style: 1st Paragraph | Identify what the letter is about
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| Business Letter Style: Use only... | Language the reader can understand. Standard Abbreviations
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| Business Letter Style: How many lines required between inside address and salutation? | One
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| Business Letter Style: Sentences should be: | Short, Concise, Clear and Courteous
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| Business Style: what is most efficient? | Full Block
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| Business Letter Style: What follows a salutation? | Colon
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| What does C: mean? | Copy. Let's the recipient know you're also sending to whoever is named after C:
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| Reference Initials: | Used if someone transcribes a letter.
If this MA Shelly Smith transcribes a letter for Dr. Peter Jones the reference initials will be PJ/ss (PJ is the Author and ss is the transcriber)
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| USPS Standards for Envelope | Straight Left Margin, All capital letters, No punctuation, Zip Code is 5+4
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| Postal Meter | Expedites the delivery of mail
Eliminates need for postage put on at post office
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| Registered Mail | used for valuable items. trackable.
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| Express Mail | Used for items that need to arrive over night or next day delivery.
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| Enc. | Enclosure
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| C | Copy
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| P.S. | Post Script
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| OCR | Optical Character Reader
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| CAP | Capital Letter
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| ROM | Roman Type
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| LC | Lower Case Letter
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| WF | Wrong Font
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| # | Insert Space
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| BF | Boldface Type
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| STET | Let It Stand
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| ] | Move Right
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| [ | Move Left
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| :| | Insert Colon
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| = | Align Type Horizontally
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| ITAL | Italic Type
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| Backwards "P" looking symbol | Paragraph Indent
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| T or F: Modified block, Standard, is the most efficient letter style for the ambulatory care clinic? | F: Full Block letter is the most efficient
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| T or F: Paper for written communications in the office should be of good quality, contain watermarks, and be at least 20-pound stock. | T
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| T or F: A written record of what transpires during a meeting is called the agenda? | F: Those are minutes. The agenda lists the specific items that a group plans to discuss
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| T or F: Business correspondence should be clear, concise and accurate? | T
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| T or F; First class mail is divided into two mail subclasses. | T
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| Mail Processing: Invoices for supplies and equipment? | Bookkeeper
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| Mail Processing: Magazines | Placed in Reception Area
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| Mail Processing: Insurance Forms | Insurance Clerk
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| Mail Processing: Patient Payments | Bookkeeper
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| Mail Processing: Medical Journals | Placed on provider's desk
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| Mail Processing: Personal or Confidential Letters | Should not be opened unless MA has been given this responsibility by the provider or office manager.
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| The Salutation Is: Signature. Greeting. Return Address. Closing Remark. | Greeting
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| When addressing an envelope, how is the state listed? Written Out Completely. Abbr with first 4 letters. Capitalize first 2 letters. Any about as long as capital. | Capitalize with first 2 letters
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| Which is incoming mail to provider? Email. Insurance Forms. Medical Journals. Letters from patients. All? | All examples given
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| The medical assistant, with permission, may sign certain letters: The ordering of supplies/subscriptions. Notification of collection and reminder payments. Dismissal Letters. The first Two Options. | The first two options
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| Addressing Envelope: Addressing machine printed with uniform left margin. All punctuation eliminated. Use dark ink on light background with all capital letters. All | All examples given
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| Type of envelope most often used: Number 7. Number 6&3/4. Number 10. Options two and Three | Options two and Three
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| Periodicals is the new term for: Second class mail. Third class mail. Priority Mail. Parcel Post Mail. | Second Class Mail
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| Before presenting mail to provider for signature, document should be: Date Stamped. Checked for accuracy. Folded. Type don plain paper. | Checked for Accuracy
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| The most secure service the UPSP offers: Priority. Express. Registered. Certified. | Registered Mail
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To hide a column, click on the column name.
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
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