Telecommunications and Scheduling Review
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Open Hours | First come, first serve.
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| Double Booking | Two patients in one time slot.
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| Clustering | Similar problem total booked consectively.
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| Wave | Two or more patient are booked in one time slot, patient area seen based on who shows up first or the sickest.
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| Modified Wave | Two to three patient beginning, last half two single appointment.
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| Stream | Specific time for each patient.
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| Practice Based | Schedule to what fit the practive.
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| Patient Flow Analysis | Help to maximize office scheduling practive.
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| Enunciation | Speakly clearly
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| No-Show Appointments | Paper booking-mark a with red line through it, note schedule patient did not show. In computer system, document in their record.
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| Triage | Evaluation of the urgency of medical situation and prioriting treatment.
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| Automated Routiing Unit | ARU-provide callers with choices department which can be accessed by pressing a button.
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| Retention of Medical Records | Retained indefinitely.
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| Physician Delay | Estimate the delay to patient, explain the delay and provide the patient with options.
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| Reminder System | Appointment call and appreciate for a timely arrival.
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| Walk-In Patients | Explain office policies regarding walk-ins and accommodate patient in the next available space.
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| Info for Scheduling | (1) Name of patient (2)Purpose of visit (3) Length of time needed (4) Daytime phone the patient can be reached on the day of the appointment.
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| Scheduling Records | Appointment books, hard copies of the day sheet, print out daily schedule, keep it.
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| Fax Information | Security fo the fax machine.
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| First Impressions | Posture, language, expression and demeanor.
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| Please help me! | Find out what happened, who is the patient and if patient is breathing or bleeding.
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| Specialist Patient Base | Comes from a referral.
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| Patient Check-In | Always have the record ready, check insurance, clip encounter form to the front of the chart.
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| Patient Care Complaints | Should talk to the physician or to the office manager.
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| Acute Ilness | Work into the schedule.
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| Chapter 4-Abbreviations | (1)DPT-diptheria pertussis-tenanus vaccine.(2) DX-diagnosis (3) EEG-electroencephalogram. (40) DRG's diagnostic related groups (5) DO-doctor or osteopathy (6) EOM-extra ocular movement (7) FBS-fasting blood sugar (8) fever of unknown origin (9) follow-up
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| Chapter 4-Abbreviations | (10) Fx-fracture
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| Chapter 5-Abbreviations | (1) SC-subcutaneous (2) SGPT-serun glutamic pyruvic transaminase (3)TB-tuberculosis (4) ad lib-as desired (5) po-by mouth (6) ADH-antidiuretic hormone (7) a.u-both ears (aures unitas) (8)BMR-based metabolic rate (9) beside, blood sugar, breath sounds
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| Chapter 5-Abbreviations | (10)intraveneous (11)ECHO-echocardiography (12) RBC-red blood cell count (13) TPR- temperature, pulse, respiration
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| Chapter 5-Abbreviations | (14) ROS-review of symptoms (15) ESR-erthrocyte sedimentation rate, sed reate
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| Chapter 5 Abbreviations | (16) WBC-white blood cell count (17) ELISA-enzyme linked immunosorbant assay (aids test) (18) GERD-gastroesophageal reflux disease (19) GI-gastrointestinal
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