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Study Guide 12 & 13

Telecommunications and Scheduling Review

Study Guide QuestionsStudy Guide Answers
Open Hours First come, first serve.
Double Booking Two patients in one time slot.
Clustering Similar problem total booked consectively.
Wave Two or more patient are booked in one time slot, patient area seen based on who shows up first or the sickest.
Modified Wave Two to three patient beginning, last half two single appointment.
Stream Specific time for each patient.
Practice Based Schedule to what fit the practive.
Patient Flow Analysis Help to maximize office scheduling practive.
Enunciation Speakly clearly
No-Show Appointments Paper booking-mark a with red line through it, note schedule patient did not show. In computer system, document in their record.
Triage Evaluation of the urgency of medical situation and prioriting treatment.
Automated Routiing Unit ARU-provide callers with choices department which can be accessed by pressing a button.
Retention of Medical Records Retained indefinitely.
Physician Delay Estimate the delay to patient, explain the delay and provide the patient with options.
Reminder System Appointment call and appreciate for a timely arrival.
Walk-In Patients Explain office policies regarding walk-ins and accommodate patient in the next available space.
Info for Scheduling (1) Name of patient (2)Purpose of visit (3) Length of time needed (4) Daytime phone the patient can be reached on the day of the appointment.
Scheduling Records Appointment books, hard copies of the day sheet, print out daily schedule, keep it.
Fax Information Security fo the fax machine.
First Impressions Posture, language, expression and demeanor.
Please help me! Find out what happened, who is the patient and if patient is breathing or bleeding.
Specialist Patient Base Comes from a referral.
Patient Check-In Always have the record ready, check insurance, clip encounter form to the front of the chart.
Patient Care Complaints Should talk to the physician or to the office manager.
Acute Ilness Work into the schedule.
Chapter 4-Abbreviations (1)DPT-diptheria pertussis-tenanus vaccine.(2) DX-diagnosis (3) EEG-electroencephalogram. (40) DRG's diagnostic related groups (5) DO-doctor or osteopathy (6) EOM-extra ocular movement (7) FBS-fasting blood sugar (8) fever of unknown origin (9) follow-up
Chapter 4-Abbreviations (10) Fx-fracture
Chapter 5-Abbreviations (1) SC-subcutaneous (2) SGPT-serun glutamic pyruvic transaminase (3)TB-tuberculosis (4) ad lib-as desired (5) po-by mouth (6) ADH-antidiuretic hormone (7) a.u-both ears (aures unitas) (8)BMR-based metabolic rate (9) beside, blood sugar, breath sounds
Chapter 5-Abbreviations (10)intraveneous (11)ECHO-echocardiography (12) RBC-red blood cell count (13) TPR- temperature, pulse, respiration
Chapter 5-Abbreviations (14) ROS-review of symptoms (15) ESR-erthrocyte sedimentation rate, sed reate
Chapter 5 Abbreviations (16) WBC-white blood cell count (17) ELISA-enzyme linked immunosorbant assay (aids test) (18) GERD-gastroesophageal reflux disease (19) GI-gastrointestinal
Created by: MichaelAJ007