Ket terms and points in chapter 2
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Communication is broken down into what 4 major components | Verbal, non verbal, listening, and written communication
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| Nearly half of the adult population struggle with what | Health Literacy. They do not have adequate knowledge of health issues based on their written, spoken, or conceptual knowledge.
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| What are the 4 generations | Veterans/traditionalists (born prior to 1940), Boomers (Born mid 1940's-1964), Generation xers (born 1965-1981), Millenials/Internet generation Y (Born 1982-2000)
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| Define Pace | Rate of speed and urgency of the voice
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| Define tone | pitch of the voice ranging from high to low
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| Define Volume | refers to the loudness of the voice ranging from a whisper to a shout
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| STAT | Emergency
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| What is the NFB | national federation of the blind
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| What are the other terms that can be used instead of 'blind' | visually impaired, low vision, or sightless
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| Blind | People who need alternative techniques to do the same tasks that a sighted person can do normally
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| Define Braille | traditional writing system for sightless individuals and consists of patterns of raised dots read by touch
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| Define zone of comfort | area of space around a patient that is private territory
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| What are the four zones of interpersonal space | Intimate space (direct contact up to 18 inches)
Personal space (18 inches to 4 feet)
Social space (4 feet to 12 feet)
Public space (more than 12 feet)
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| Define culture | a system of values, beliefs, and practices that stem from one's concept of reality.
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| What is active listening | paying undivided, complete attention to the speaker by concentrating on the verbal message, observing his or her non verbal language and offering appropriate feedback.
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| What is the most important role of the phlebotomist | patient indentification
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| What should be done if the patient doesn't have an armband | alert the nurse in charge and explain that you cannot perform a draw without and armband. never draw a patient without an armband
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| What is a requisition form | the means by which laboratory tests are requested. Can be manual method, semi automated method, or automated method.
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| What is a STAT requisition | a verbal request for a specific procedure.
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| What must be included when when submitting a lab test request | patient identification information, patients's gender, DOB, or age, and name of physician ordering test
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| Define bar code | light and dark bands that relate to specific alphanumeric symbols
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| Define radio frequency identification (RFID) | Silicon chips that transmit data to a wireless receiver
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| Define delta checks | QC that allows for detection of clinically significant changes in lab results
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| What is a critical value result | a test result that may be life threatening and must be reported immediately to the patient's physician
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