Question | Answer |
The nornverbal form of communication would include: | Turning toward or away from the speaker , frowning, holding one's arms across one's chest (all of the above) |
After a patient is placed on hold, it is proper to check back every | 30 seconds |
Which of the following conditions explained over the telephone would NOT be considered an emergency? | chronic back pain |
Always try to answer a ringing telephone by the: | second ring |
Adopting the feelings of someone else is the defensive behavior of: | introjection |
Records that are no longer needed, such as when a patient dies are: | closed |
The contents of a standard medical record include | chief complaint,relevant past history,diagnosis |
In a numeric filing system the number assigned generally has | 6 digits |
Dr. Richard Gore is filed as: | Gore, Richard (Dr.) |
A report containing information about the tissue removed during a surgical procedure is called: | pathology report |
The newest transcription technology which allows the physician to speak into a microphone connected to a computer program that then translates the dictation is called | VRT |
First Class letters must not exceed: | 11 ounces |
When using a title in the inside address of a letter, which of the following would be correct: | Beth Williams, MD |
Which of the following must be capitalized: | first letter in the closing of a letter,first letter of the first word of each item in a list or outline,expressions used in place of a sentence(all of the above) |
The words you, us, and them are examples of what parts of speech: | pronoun |
Which of the following is considered a proper closing? | Yours truly |
Words that sound alike, but have different meanings and spellings, are: | homophones |
When the subject of the sentence performs the action, it can be described as: | active voice |
What type of mail is used to send valuables, such as currency and jewelry? | registered mail |
A person’s cultural and religious belief has nothing to do with how they interpret information | False |
A person who refuses to see the physician because they fear something is seriously wrong is experiencing repression. | False |
“Please hold” would be considered a proper initial greeting when answering the phone. | False |
If you were speaking to a patient on the phone and another line rings, the best way to handle it would be to have another medical assistant answer the other line. | False |
The ability to imagine how another person is feeling is called sympathy | False |
Placing your own feelings on another person is an example of projection | True |