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Mod A Unit 3 Lecture
Exam Review Chap 9-11
| Question | Answer |
|---|---|
| The nornverbal form of communication would include: | Turning toward or away from the speaker , frowning, holding one's arms across one's chest (all of the above) |
| After a patient is placed on hold, it is proper to check back every | 30 seconds |
| Which of the following conditions explained over the telephone would NOT be considered an emergency? | chronic back pain |
| Always try to answer a ringing telephone by the: | second ring |
| Adopting the feelings of someone else is the defensive behavior of: | introjection |
| Records that are no longer needed, such as when a patient dies are: | closed |
| The contents of a standard medical record include | chief complaint,relevant past history,diagnosis |
| In a numeric filing system the number assigned generally has | 6 digits |
| Dr. Richard Gore is filed as: | Gore, Richard (Dr.) |
| A report containing information about the tissue removed during a surgical procedure is called: | pathology report |
| The newest transcription technology which allows the physician to speak into a microphone connected to a computer program that then translates the dictation is called | VRT |
| First Class letters must not exceed: | 11 ounces |
| When using a title in the inside address of a letter, which of the following would be correct: | Beth Williams, MD |
| Which of the following must be capitalized: | first letter in the closing of a letter,first letter of the first word of each item in a list or outline,expressions used in place of a sentence(all of the above) |
| The words you, us, and them are examples of what parts of speech: | pronoun |
| Which of the following is considered a proper closing? | Yours truly |
| Words that sound alike, but have different meanings and spellings, are: | homophones |
| When the subject of the sentence performs the action, it can be described as: | active voice |
| What type of mail is used to send valuables, such as currency and jewelry? | registered mail |
| A person’s cultural and religious belief has nothing to do with how they interpret information | False |
| A person who refuses to see the physician because they fear something is seriously wrong is experiencing repression. | False |
| “Please hold” would be considered a proper initial greeting when answering the phone. | False |
| If you were speaking to a patient on the phone and another line rings, the best way to handle it would be to have another medical assistant answer the other line. | False |
| The ability to imagine how another person is feeling is called sympathy | False |
| Placing your own feelings on another person is an example of projection | True |
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