Question | Answer |
Community, or retail, pharmacy practice is what? | The practice of providing prescription services to the public. |
Almost two-thirds of all prescription drugs in the US are dispensed by what kind of pharmacies? | Community pharmacies. |
What's one of the key characteristics of community pharmacies? | The close interaction with patients. |
Customer service is a major area of importance in the community pharmacy and technicians employed there must have strong what? | Interpersonal skills. |
What are the four types of community pharmacies? | Independent, Chain, Mass merchandiser, and Food store. |
What are two rapidly growing aspects of community pharmacies? | Disease state management (DSM) programs and Medication Therapy Management (MTM) services. |
DSM programs provide what? | One-on-one pharmacist-patient consultation. |
MTM includes what five core elements? | Medication therapy review (MTR), personal medication record (PMR), medication-related action plan (MAP), intervention and/or referral, and documentation and follow-up. |
Good customer service requires what? | Presenting yourself to customers in a calm, courteous, and professional manner. |
What are two practical ways of protecting patient's privacy? | Never discussing patients outside of the pharmacy setting, and shredding documents with patient information. |
What are two more ways of protecting their privacy? | Speaking to patients, or about patients to other authorized professionals in private, and never discussing patients to anyone unless the patient provided written authorization to do so. |
What's a major responsibility of a PT? | Processing new and filling prescriptions. |
What are some product stock duties of a PT? | Reordering stock as needed, receiving stock, keeping the pharmacy stock organized and up to date, and knowing whom to go to to resolve stock problems. |
The PT is also responsible for what? | Keeping the pharmacy clean, neat, and in proper working order. |