Question | Answer |
Proof Reading | Read through 3 times for adequate proof reading |
Business Letter Style: 1st Paragraph | Identify what the letter is about |
Business Letter Style: Use only... | Language the reader can understand. Standard Abbreviations |
Business Letter Style: How many lines required between inside address and salutation? | One |
Business Letter Style: Sentences should be: | Short, Concise, Clear and Courteous |
Business Style: what is most efficient? | Full Block |
Business Letter Style: What follows a salutation? | Colon |
What does C: mean? | Copy. Let's the recipient know you're also sending to whoever is named after C: |
Reference Initials: | Used if someone transcribes a letter.
If this MA Shelly Smith transcribes a letter for Dr. Peter Jones the reference initials will be PJ/ss (PJ is the Author and ss is the transcriber) |
USPS Standards for Envelope | Straight Left Margin, All capital letters, No punctuation, Zip Code is 5+4 |
Postal Meter | Expedites the delivery of mail
Eliminates need for postage put on at post office |
Registered Mail | used for valuable items. trackable. |
Express Mail | Used for items that need to arrive over night or next day delivery. |
Enc. | Enclosure |
C | Copy |
P.S. | Post Script |
OCR | Optical Character Reader |
CAP | Capital Letter |
ROM | Roman Type |
LC | Lower Case Letter |
WF | Wrong Font |
# | Insert Space |
BF | Boldface Type |
STET | Let It Stand |
] | Move Right |
[ | Move Left |
:| | Insert Colon |
= | Align Type Horizontally |
ITAL | Italic Type |
Backwards "P" looking symbol | Paragraph Indent |
T or F: Modified block, Standard, is the most efficient letter style for the ambulatory care clinic? | F: Full Block letter is the most efficient |
T or F: Paper for written communications in the office should be of good quality, contain watermarks, and be at least 20-pound stock. | T |
T or F: A written record of what transpires during a meeting is called the agenda? | F: Those are minutes. The agenda lists the specific items that a group plans to discuss |
T or F: Business correspondence should be clear, concise and accurate? | T |
T or F; First class mail is divided into two mail subclasses. | T |
Mail Processing: Invoices for supplies and equipment? | Bookkeeper |
Mail Processing: Magazines | Placed in Reception Area |
Mail Processing: Insurance Forms | Insurance Clerk |
Mail Processing: Patient Payments | Bookkeeper |
Mail Processing: Medical Journals | Placed on provider's desk |
Mail Processing: Personal or Confidential Letters | Should not be opened unless MA has been given this responsibility by the provider or office manager. |
The Salutation Is:
Signature. Greeting. Return Address. Closing Remark. | Greeting |
When addressing an envelope, how is the state listed?
Written Out Completely. Abbr with first 4 letters. Capitalize first 2 letters. Any about as long as capital. | Capitalize with first 2 letters |
Which is incoming mail to provider?
Email. Insurance Forms. Medical Journals. Letters from patients. All? | All examples given |
The medical assistant, with permission, may sign certain letters:
The ordering of supplies/subscriptions. Notification of collection and reminder payments. Dismissal Letters. The first Two Options. | The first two options |
Addressing Envelope:
Addressing machine printed with uniform left margin. All punctuation eliminated. Use dark ink on light background with all capital letters. All | All examples given |
Type of envelope most often used:
Number 7. Number 6&3/4. Number 10. Options two and Three | Options two and Three |
Periodicals is the new term for:
Second class mail. Third class mail. Priority Mail. Parcel Post Mail. | Second Class Mail |
Before presenting mail to provider for signature, document should be:
Date Stamped. Checked for accuracy. Folded. Type don plain paper. | Checked for Accuracy |
The most secure service the UPSP offers:
Priority. Express. Registered. Certified. | Registered Mail |