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Medical OfficeGREEN
Medical office procedures & abbreves
| Question | Answer |
|---|---|
| BC | British Columbia |
| AB | Alberta |
| SK | Saskatchewan |
| MB | Manitoba |
| ON | Ontario |
| PQ/QB | Quebec |
| NS | Nova Scotia |
| YT | Yukon Territory |
| NL | Newfoundland |
| NT | Northwest Territories |
| NB | New Brunswick |
| PE | Prince Edward Island |
| CPX | Complete Physical Exam |
| AHE | Annual Health Exam |
| A/S | Allergy Shot |
| CON | Consult |
| REF | Referral |
| NS | No show |
| F/S | Flu Shot |
| PP | Post Partum Check |
| Define plain language & explain what 3 types of people it may especially benefit | Plain language is speaking & writing so that your patient understands you. Focuses on the patients needs, keeping them in mind when you give instructions. Age related, Education level,language &cultural differences |
| Why is good communication necessary in a medical setting | Because patients need to understand & be aware of their healthcare. To give clear instructions to patients. To communicate with other medical personnel |
| How would you handle an angry patient | Keep calm, Don't argue, Don't yell, Face them, eye-eye but not in a threatening way. Listen! then try to resolve the issue. Get help if necessary. Always be professional |
| Name 5 different technological methods of communication in a medical office | -Blackberry-Email-Pagers-Intercom-Answering machines-Computer |
| List 3 ways correspondance can be delivered to a medical office? | -courier -fax -regular mail -express post -registered mail -computer |
| How can you ensure the proper delivery of outgoing mail | -address & verify correct. -Letter is signed. -Watch for time sensitive response. -Proper postage. -Ensure enclosed attached. |
| What is the function of a fax machine in an office? list 2 advantages/disadvantages | Ad:To send & receive info in a timely manner.Fast & Easy to use. Dis: Confidentiality may be compromised, documents may get lost/misdirected |
| What is the proper protocol when using email? | -Ensure properly addressed -No lingo -Always a subject line. -Check for attachments. -Always proof read. -Answer promptly. -Be aware of security. -short&to the point. -Keep thread intact by using 'reply' button. -DO NOT open attachments if sender unknown |
| How can you ensure the appointment book remains confidential | -Keep out of reach & site of patients. -Lock it up when not in use/room. -Never leave open or unattended |
| Why might a sign or poster be a value in a medical office | -Allows patients to be prepared. -To advise patients of office hours,policies, may be in another language for ESL. Remember: Large enough writing, clear message, simple&attractive, be awar of humor, non-offensive |
| How would you deal with incoming calls in a professional manner | -Speak clearly -Polite -Patient -Listen to caller -Precise -Professional -Positive -Keep on track -Take notes |
| What information must appear on a written telephone message | -Date&Time of call -Name of caller & phone# -Name of recipient -Note if return call required or action -brief,concise message -name of person taking the message |
| What does it mean to "pre-edit" an appointment book | -To cross off times in the future when you know the physician will not be available. -Vacations,Seminars,Hospital rounds, Open/close time |
| What is 'wave-scheduling' | Scheduling several clients for the same block of time, typically an hour. First come first serve basis during that hour for clients booked at the same time |
| What is 'affinity-scheduling' | Scheduling similar appointments together. Ex. on a certain day every week prenatal exams are booked between 9-11. allergy shots after 4pm |
Created by:
Brittanyyy
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