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Patient interview

Vocab chapter 20

QuestionAnswer
Word created from the first letters of a series of words ACRONYM
Nonverbal communication that indicates the listener has heard the messsage and concerns of the patient ACTIVE LISTENING
Question that can be answered with one word CLOSED QUESTION
Statement that guides the listener in discussing topics as directed. DIRECTIVE STATEMENT
Nonmedical person LAYPERSON
Terminology and abbreviations used in medicine that are not readily understood By laypersons MEDICAL JARGON
Question that requires more than a one-word answers OPEN-END QUESTION
System of documentation that includes the database,problem list, plan, and progress notes PROBLEM-ORIENTATED MEDICAL RECORD
Empathetic relaton ship RAPPORT
Guiding the patient back to relevant subject matter REDIRECTING
Validating the pa;tient's feelings and concerns REFLECTING
Rewording a statement to check for accuracy RESTATING
Communication strategy that allows the patient time to process information and formulate a response SILENCE
System of documentation that includes a note for each patient visit, arrange in reverse chronological order SOURCE-ORIENTED MEDICAL RECORD
Clarifying the patient's key issues SUMMARIZING
Created by: craftygrmy
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