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SUR101
Chapter 3
| Term | Definition |
|---|---|
| Assertiveness | Communicating personal and professional needs directly while protecting ones own rights and respecting those of others; confident without being aggressive or confrontational. |
| Nonverbal communication (Body language) | Communication conveyed through facial expressions, posture, eye contact, and physical gestures. |
| Consensus | Agreement achieved among all members of a group or team. |
| Facilitator | A modern team leader who guides the direction and flow of meetings without controlling individual contributions, encouraging free expression without judgement. |
| Feedback | The receiver's response acknowledging message delivery, understanding, and actionable steps; critical for closed-loop communication. |
| Groupthink | Collective conformity to a single viewpoint driven by peer pressure, dividing teams into 'in-groups' and 'out-groups' while suppressing critical thinking and causing resentment. |
| Message | The actual concept, idea, thought or feeling expressed during communication. |
| Norms | Accepted environmental and cultural behaviors established through custom and peer acceptance rather than formal law. |
| Receiver | The individual or group to whom a message is directed. |
| Sender | The individual or group initiating and transmitting a message. |
| Rumor | Information circulated with questionable and unverified facts. |
| Therapeutic Touch | Purposeful contact conveying empathy, care, and comfort; requires explicit patient consent to prevent accusations of legal battery. |
| Win-Lose solution | A conflict resolution outcome where one party's needs are satisfied at the expense of the other party's dissatisfaction. |
| Win-Win Solution | A conflict resolution outcome where all parties achieve mutual gain and acceptable terms. |
| Sender, Messenger, and Receiver | The three core components required in the perioperative communication cycle model. |
| Primary message | The objective, factual content exchanged during communication. |
| Tone | The emotional delivery of a communication (positive, neutral, sarcastic, or aggressive) that can distort an otherwise neutral message. |
| Distortion factors | Environmental noise, extreme OR temperatures, physical fatigue, and receiver inattention in the perioperative environment. |
| Feedback and Clarification (Closed-loop communication) | The perioperative requirement that communication is complete only when the receiver acknowledges receipt and confirms comprehension, requesting immediate clarification if ambiguous. |
| Clarity | Spoken OR objective: Using simple, precise unambiguous medical and technical language. |
| Neutrality | Spoken OR objective: Removing emotional inflection and avoiding charged words that trigger defensive reactions. |
| Conciseness | Spoken OR objective: Keeping messages brief, direct, and free of unnecessary filler. |
| Civility | Spoken OR objective: Delivering concise information politely while maintaining mutual respect. |
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