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Stack #4693007
| Question | Answer |
|---|---|
| What are the key traits of a healthcare worker? | Compassion, Empathy, Reliability, and Professionalism |
| What is Compassion as a healthcare worker? | caring and understanding toward patients |
| What is Empathy as a healthcare worker? | ability to understand patients' feelings |
| What is Reliability as a healthcare worker? | being dependable and following directions |
| What is Professionalism and what does Professional Appearance look like? | respectful/responsible behavior Clean, neat, and wrinkle-free clothing Good personal hygiene Minimal perfume/cologne Punctual (on time) |
| Empathy is one of the most important traits when working patients. True or False | True |
| What is effective communication as a healthcare worker? | active listening, simple/clear language, and show understanding/patience |
| What is good nonverbal communication as a healthcare worker? | Body language, facial expression, eye contact, and tone of voice |
| How can healthcare workers help patients understand? | rephrasing instructions in simpler terms ask if they have questions confirm understanding |
| What are examples of active listening? | Nodding while a patient speaks Saying: "I understand how you feel" Repeating key points back to patient |
| What are two key concepts of law/ethics as a healthcare worker? | Patients Confidentiality and Informed Consent |
| How as healthcare workers can we keep patients' confidentiality? | by keeping all of the patient's information private and to not share information with others |
| As healthcare workers, how will we know that the patient has given informed consent? | when the patient understands treatment and agrees voluntarily |
| What are two important rules when it comes to patients' information? | Never discuss patient info in public areas and always follow legal and ethical standards |
| Why does Ethics matter? | to protect patient rights, build trust, and ensures safe/ fair care |
| As healthcare workers, why is accurate records matter? | to prevent legal issues, organizes patient information, and improves patient care |
| How do you properly document patient information? | Being accurate and complete Keeping records confidential Updating regularly Never guess information |
| If you don't know something about a patient information, what should you always do? | leave it blank or verify it |
| As a healthcare worker, how do you answer the phone? | Identify the facility and yourself Speak clearly and politely |
| What is some good telephone etiquette? | Be polite and professional Speak clearly and at a normal pace Avoid slang Listen carefully |
| How would you place a caller on hold? | Always ask for permission first and then after having them on hold you will thank them for holding |
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