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MED254 MED OFF PRO 2
MED254 CH 56 PRACTICE MANAGEMENT
| Question | Answer |
|---|---|
| MED253 CH 56 | |
| If a complaint that has been addressed with the direct supervisor does not get resolved, a medical assistant should then go to the A. Employee complaint review board B. Medical director C. Human resources department D. Next person in the chain of command | D. Next person in the chain of command |
| The responsibilities of the practice manager include (MAY BE MORE THAN ONE) A. Supervision of the physician B. Monitoring of risk management C. Business compliance D. Safety requirements | B. Monitoring of risk management C. Business compliance D. Safety requirements |
| List of topics discussed at a meeting and the order they will be presented | Agenda |
| Supervisory structure and reporting relationships between functions and positions | Organizational Chart |
| Form completed when an adverse outcome or event with risk of liability occurs | Incident Report |
| Employment Eligibility Verification | Form I-9 |
| Wage and Tax Statement | Form W-2 |
| Employee Withholding Allowance Certificate | Form W-4 |
| The policies and procedures manual is usually developed by the (MAY BE MORE THAN ONE) A. Staff B. Practice manager C. American Medical Association D. Physician E. Health department | A. Staff B. Practice manager D. Physician |
| A physician-owned medical practice may obtain the legal designation of a A. Professional organization B. Private business C. Private contractor D. Professional corporation | D. Professional corporation |
| CMS and other payers require that providers must be properly licensed and credentialed. This requirement includes (MAY BE MORE THAN ONE) A. Medical receptionists B. Midlevel providers C. Medical assistants D. Physicians | B. Midlevel providers C. Medical assistants D. Physicians |
| The person in charge of the patient care end of a medical practice, overseeing the physicians, midlevel practitioners, and medical assistants is the A. Lead physician B. Registered nurse C. Medical doctor D. Medical director | D. Medical director |
| Which department is also known as personnel services, the personnel department, or people services? A. Employee assistance B. Human services C. Employer relations D. Human resources | D. Human resources |
| If a medical assistant has a complaint about a direct supervisor, the complaint should first be addressed with the A. Human resources department B. Medical director C. Supervisor D. Physician | C. Supervisor |
| The FMLA allows employees up to _____ weeks of job-protected unpaid leave for approved medical needs. A. 6 B. 10 C. 8 D. 12 | D. 12 |
| Guaranteeing the adequacy of technology, providing for the practice's financial viability, and monitoring risk management are duties of the A. Practice manager B. Medical director C. Registered nurse D. Medical assistant | A. Practice manager |
| The period that allows both the new employee and the employer the opportunity to decide if they are a "good fit" is called A. Employment B. Temporary C. Disciplinary D. Probationary | D. Probationary |
| The reference that provides information about all office policies and clinical procedures is the A. Employee handbook B. Policies and procedures manual C. Maintenance manual D. Warranty | B. Policies and procedures manual |
| Staff meetings should be scheduled A. Annually B. Monthly C. Bi-annually D. Weekly | B. Monthly |
| Medical assistants, phlebotomists, coders, and other personnel must be properly trained and certified or credentialed according to standards including federal, state, and A. Organizational B. Regional C. Professional D. National | C. Professional |
| Employee-related issues, such as hiring, terminating, training, benefits, and labor relations are handled by (MAY BE MORE THAN ONE) A. Personnel services B. Human resources C. Employer relations D. Human services E. Employer services | A. Personnel services B. Human resources |
| Which of the following laws regulate hiring practices? (MAY BE MORE THAN ONE) A. EEOC B. HIPAA C. OSHA D. ADA E. FMLA | A. EEOC D. ADA E. FMLA |
| During a probationary period, an employer may terminate a new employee with or without A. Review B. Cause C. Compensation D. Reason | B. Cause D. Reason |
| Which of the following can include differences in identities, age, sex, race, ethnicity, physical abilities, religious beliefs, sexual orientation, and personalities? A. Unity B. Equivalency C. Uniformity D. Diversity | D. Diversity |
| A record of staff meetings should be kept. This record is called formal A. Reviews B. Documents C. Minutes D. Presentations | Correct Answer: C. Minutes |
| Risk management identifies opportunities for A. Training B. Improvement C. Advancement D. Employment | B. Improvement |
| An employee information sheet should include the employee's (MAY BE MORE THAN ONE) A. Marital status B. Name C. PHI D. Previous employer E. Social Security number F. Number of dependents G. Form I-9 | A. Marital status B. Name E. Social Security number F. Number of dependents G. Form I-9 |
| The total amount of income earned is called A. Deducted B. Net C. Gross D. Take-home | C. Gross |
| What type of communication leads to an understanding and respect for those who are different from each other? A. Written communication B. Body language C. Closed communication D. Open communication | D. Open communication |
| Employers are legally required to deduct money from employees' earnings for (MAY BE MORE THAN ONE) A. State income tax B. Personal savings C. Federal income taxes D. Utility bills | A. State income tax C. Federal income taxes |
| Plans and processes that continually identify, assess, correct, and monitor functions of the medical office to prevent negative outcomes and minimize exposure to risk and liability are components of A. Risk management B. Quality improvement C. Procedure manuals D. Policy manuals | A. Risk management |
| What is "take-home pay" also called? A. Income taxes B. Net earnings C. Payroll D. Salary | B. Net earnings |
| The form to be completed when an adverse outcome or event with a risk of liability occurs is called a(n) A. Encounter form B. Superbill C. Incident report D. Requisition | C. Incident report |
| During which month does the IRS determine the following year's deposit schedules for medical offices? A. November B. October C. September D. December | A. November |
| Which of the following is an Employment Eligibility Verification form? A. CMS-1500 B. W-2 C. W-4 D. I-9 | D. I-9 |
| Calculating gross earnings in the payroll process is the A. Second step B. Third step C. First step D. Last step | C. First step |
| The FTD coupon is also referred to as Form A. 40 B. 8109 C. 1500 D. 940 | B. 8109 |
| Monies used to pay taxes to government agencies are deposited into separate A. Employer accounts B. Government accounts C. Employee accounts D. Tax liability accounts | D. Tax liability accounts |
| Which equation is correct to figure your take-home pay? A. Net earnings + Total deductions = Gross earnings B. Gross earnings + Total deductions = Net earnings C. Gross earnings − Total deductions = Net earnings D. Net earnings − Total deductions = Gross earnings | C. Gross earnings − Total deductions = Net earnings |
| FICA and federal income taxes are collectively known as A. Mandated taxes B. Employment taxes C. Required taxes D. Employer taxes | B. Employment taxes |
| FUTA and SUTA taxes provide money for workers who are A. Retired B. Ill C. Unemployed D. Part-time employees | C. Unemployed |
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