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MED254 MED OFF PRO 2
MED254 RANDOM QUESTIONS FOR FINAL
| Question | Answer |
|---|---|
| MED254 RANDOM QUESTIONS PRACTICE FINAL | |
| The role the medical assistant plays in patient education is to explain | management of the patient's condition as outlined by the practitioner |
| Internal audits are done | by medical staff on random records |
| A sign is | External |
| A symptom is | Internal |
| When you document problems, be careful to distinguish between signs and symptoms. An example of a sign is | rash |
| An appropriate way to handle a patient relocation and address change is to | ask a third party for the patient's new address |
| Which of the following statements is true about electronic banking? A. You will no longer be responsible for recording and depositing checks. B. The computer used for banking must be locked up at the end of the day. C. You must still reconcile the bank statement on paper. D. The computer computes the new balance each time you record a check. | D. The computer computes the new balance each time you record a check. |
| What are advantages of EHR's? | Legibility, fewer lost records, reduced transcription cost, chart access for multiple users, increased access of pt education materials, decreased duplication, decreased storage, efficient transfer of records/ billing data |
| "The patient got out of bed and walked 20 feet without reporting or displaying signs of shortness of breath" is an example of | Clarity in documentation |
| Which of the following is appropriate when placing an initial call to a patient about collections? | Assume that the patient forgot to pay or was temporarily unable to pay |
| The process of comparing the office financial records with the monthly statement from the bank is known as | Reconciliation |
| What is SOAP? | subjective, objective, assessment, plan |
| What is the S for SOAP notes? | Data coming directly from the patient |
| What is the O for SOAP notes? | data that comes from examination results and from the provider |
| What is in the A for SOAP notes? | the diagnosis of Impression of a patent's problem |
| What is the P for in SOAP notes? | Plan of action/ treatment |
| Superbill/encounter form | Includes the charges and procedure codes for each service rendered on that day |
| When the office manager or practitioner decides that an account is uncollectable, he or she will | adjust the amount due off the account |
| Where will the patient's illness and the reason for a visit to the medical office be found | Patient medical history |
| Payment by credit card for a medical practice | provides prompt payment from the credit card company |
| A letter that has a friendly, "we want to help" tone and gives the patient options but makes it clear that the patient must take some sort of action, is most appropriately sent when the account is _______ days past due. | 60 days |
| Recording information in the medical record is called | documentation |
| What are disadvantages of EHR's? | Cost, staff training, need for IT support, required upgrades, available programs wrong "fit" for practice needs, If the computer Is down, the days schedule is not accessible. |
| What are other uses for patient records? | Providing Patient education, quality of care, research |
| The purpose of having a patient sign an informed consent form is to ensure that the | patient understands the treatment offered and the possible outcomes |
| Which function of EHR programs allows the staff to make appointments for patients? | electronic scheduler |
| The first document found in a patient's financial record is the | patient registration form |
| When do most states consider children to be adults with the right to privacy? | Age 18 |
| A standard personal or business check that the bank verifies and then sets aside the funds to guarantee payment is which type of check? | certified check |
| Many offices and EHR systems today allow patients to access and interact with certain parts of their EHR by providing a patient ______ to the system | portal |
| If an account is ____ days past due, send a letter explaining that unless you hear from the patient by a specific date, the account will be given to a specific collection agency for collection. | 120 days |
| What protects telephone subscribers from unwanted telephone solicitations? | Telephone Consumer Protection Act |
| The process of classifying and reviewing past-due accounts from the first date of billing is a(n) | Age analysis |
| The process of recording services provided, the fees charged, and payments received in a daily log is known as | journalizing |
| Who governs the methods that can be used to collect unpaid debts? | Fair Debt Collection Practices Act |
| When do most smaller practices send out their statements? | end of the month |
| The greatest concern of electronic health records is | protecting the confidentiality of patient records |
| The type of documentation that provides an orderly series of steps for dealing with any medical case is | SOAP |
| The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to | assume that the patient who brings the child for treatment has consent ability and payment responsibility |
| Generally, once an entry in an electronic health record is saved, a correction is made by | adding an addendum |
| All information should be entered in the record at the time of a patient's visit, not days, weeks, or months later. This is called | due course |
| In which section of the CHEDDAR format of documentation can the diagnosis be found? | assessment |
| Which organization reviews patient health records to monitor whether the care provided and the fee charged met accepted standards? | The Joint Commission |
| When is it appropriate for a medical provider to assess finance charges or late charges on past-due accounts? | Only when the patient is notified in advance |
| One of the most important duties of a medical assistant is to | fill out and maintain accurate and thorough patient records |
| Criteria for hardship cases include patients who | may be poor, underinsured, or elderly and on a limited income |
| How many identifiers are required to correctly identify a patient's EHR? | at least 2 |
| At the provider's request, Tony is attempting to enter a prescription for Mrs. Johnson for her high blood pressure. The EHR system keeps reporting an error. Incompatible medication. What might this mean, and what should Tony do about it? | Mrs. Johnson is either allergic to the medication or is taking another medication that interacts with it; Tony should consult the physician. |
| Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment? | Elena |
| A summary of the reason a patient entered the hospital, the care the patient received in the hospital, and the outcome of the hospitalization is found in the | hospital discharge summary |
| Dr. Girardi tries to call a patient to explain test results, but the patient does not answer the phone, and Dr. Girardi does not leave a message because he prefers to discuss the results with the patient. As the medical assistant, it is your job to | record and date the call in the patient record |
| When information such as the result of a laboratory test is entered into a patient's EHR, the information is available for viewing | immediately |
| Who requires debt collectors to treat debtors fairly and without collection tactics such as harassment, false statements, threats, and unfair practices? | Fair Debt Collection Practices Act |
| What is not likely to be a required field in your EHR software's form to be completed for each new patient? | Patient driver's license |
| The role the MA plays in patient education is to explain | Management of the patient's condition as outlined by the practitioner |
| purpose of medical record | facilitate medical care treatment and communication between HC providers |
| purpose of documentation | communication, reimbursement, quality of care, certification and license, research, education, legal docs, historic doc |
| Money to be paid out by the practice; any payment the physician's office makes for goods or services is called | disbursement |
| A system based on the principle that the company's assets are equal to capital plus its liabilities | double-entry bookkeeping |
| What is not an advantage of using a computerized bookkeeping system? | the bookkeeping system is not available if the power goes out |
| The part of the accounting process that consists of the systematic recording of business transactions | bookkeeping |
| The process of communicating the income and expenses of a business and its financial health | accounting |
| Demonstrates the practices profitability by illustrating the practices income and expenses | statement of income and expenses |
| When the office manager or physician decides that an account is uncollectable you should | adjust the amount due off the account |
| What is not a common type of endorsement? | mechanical endorsement |
| An endorsement that consists simply of the payee's signature | blank endorsement |
| A third-party endorsement is also known as | special endorsement |
| An endorsement that specifies precisely how the check may be redeemed such as only for deposit in the practices bank account | restrictive endorsement |
| A type of endorsement often used by attorneys when they accept a check on behalf of a client but have no personal claim on the transaction | qualified endorsement |
| A business check with stubs attached | voucher check |
| A type of check used for payroll; a type of check that states it is void after a certain time limit is a | limited check |
| Which type of check is purchased from a bank, written on the banks own checking account and signed by a bank official? | Cashier's check |
| A standard personal or business check that the bank verifies and then sets aside the funds to guarantee payment | certified |
| A small amount of monies readily available for minor office expenses | petty cash fund |
| The key written communication tool in medical office | policy and procedure manual |
| Payment of a set amount of money per pay period regardless of hours worked | salary |
| A percentage of the amount an employee earns for the employer | commission |
| What is mandated for hourly employees that fall under the Fair Labor Standard Act? | time and a half pay for all hours worked beyond the normal 8 hours |
| Allows employees to take reasonable unpaid leave for family and medical reasons | Family Medical Leave Act |
| Prevents employers from discriminating against an employee | Equal Employment Opportunity Commissions |
| Prohibits discrimination against existing employees and people with disabilities who are applying for employment | Americans with Disabilities Act |
| What does a clinical procedure manual include? | reagents, standard, and controls used |
| Insures employees against possible loss of income resulting from a work-related injury, disability or disease | Workers Compensation |
| Within the supervisory structure, what kind of form would you use in reporting relationships in a company? | organizational chart |
| Communication tools which cover both administrative and clinical procedures | Policy and Procedure manual |
| In a physician owned medical practice who is ultimately responsible for everything? | Physician |
| another name for employees withholding allowances certificate | Form W-4 |
| What do you do when your preceptor demonstrates a task in a manner different from what you were trained? | do it the way the preceptor is demonstrating |
| Which verb or action word is the most effective for a resume? | coordinate |
| What should you do two days after a job interview? | thank the employer for giving you an interview |
| Once you are employed how often should you be evaluated? | three months |
| Components of a cover letter | introduce yourself with a brief summary of why you are the right person for the job |
| What should you do if you are asked an inappropriate question during interview? | courteously state that the requested information is not relevant to the job |
| Law amending the Fair Labor Standards Act, aimed at abolishing wage disparity based on sex | Equal pay act |
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