Question 1

The list of topics discussed or presented 
at a meeting, in order of presentation.

Accepted Answer

agenda 
(ă-jĕn’dă)

Question 2

The total sum of money allocated for a 
particular purpose or period of time.

Accepted Answer

budget 
(bŭj’ĕt)

Question 3

A command hierarchy where a group of 
people are committed to carrying out 
orders from the highest authority.

Accepted Answer

chain of command 
(chān kŏ-mand’)

Question 4

Differences among people in terms of 
identity, age, sex, race, physical 
ability, ethnicity, religious beliefs, 
values and mores, sexual orientation, 
and personality.

Accepted Answer

diversity 
(di-vĕr’si-tē)

Question 5

A synopsis of human resources 
policies and procedures.

Accepted Answer

employee handbook 
(em-ploy’ē hand’buk)

Question 6

A law that requires employers to deduct 
a certain amount from each employee’s 
paycheck to fund Social Security and 
Medicare.

Accepted Answer

Federal Insurance Contributions Act (FICA) 
(fed’ĕr-ăl in-shŭr’ăns kon’tri-byū’shunz akt)

Question 7

This act requires employers to pay a 
percentage of each employee’s income 
up to a certain dollar amount.

Accepted Answer

Federal Unemployment Tax Act (FUTA) 
(fĕd’ĕr-al un-em-ploy’mĕnt taks akt)

Question 8

A federal form for verifying that an 
employee is a US citizen, a legally 
admitted alien, or an alien authorized 
to work in the United States.

Accepted Answer

Form I-9

Question 9

The tax form that an employer must send 
to an employee and the IRS at the end 
of the year. It reports an employee’s 
annual wages and the amount of taxes 
withheld from their paycheck.

Accepted Answer

Form W-2

Question 10

A tax form completed by an employee to 
indicate their tax situation, such as 
exemptions and status, to the employer.

Accepted Answer

Form W-4

Question 11

A mediation process through the human 
resources department utilized when an 
employee or employees feel they are 
treated unjustly.

Accepted Answer

grievance process 
(grē’văns pros’es)

Question 12

The total amount an employee 
earns before deductions.

Accepted Answer

gross earnings 
(grōs ĕrn’ingz)

Question 13

A report required by a facility when 
an adverse incident with risk of 
liability occurs.

Accepted Answer

incident report 
(in’si-dĕnt rē-pōrt’)

Question 14

An HR role that refers to issues that 
arise between employees and management

Accepted Answer

labor relations 
(lā’bŏr rĕ-lā’shŭnz)

Question 15

Intervention in a dispute in 
order to resolve it.

Accepted Answer

mediation 
(mē’dē-ā’shun)

Question 16

Physician assistant or nurse practitioner 
who provides patient care under the 
supervision of a physician.

Accepted Answer

midlevel provider 
(mid-lev’ĕl prō-vī’dĕr)

Question 17

Take-home pay, calculated by subtracting 
total deductions from gross earnings.

Accepted Answer

net earnings 
(net ûr’nĭngz)

Question 18

A formal drawing of the supervisory 
structure and reporting relationships 
of an organization such as a medical 
facility.

Accepted Answer

organizational chart 
(ōr’găn-ī-zā’shŭn-ăl chahrt)

Question 19

A key written communication tool in 
the medical office that covers all 
office policies for administrative 
and clinical procedures.

Accepted Answer

policies and procedures manual 
(pol’i-sēz prŏ-sē’jŭrz) (P&P)

Question 20

A trial period during which the employer 
may terminate the new employee without 
cause.

Accepted Answer

probationary period 
(prō-bā’shŭn-ār’ē pēr’ē-ŏd)

Question 21

Procedures that ensure that the 
services provided in the medical 
practice meet or exceed requirements 
and standards.

Accepted Answer

quality assurance 
(kwahl’i-tē ă-shŭr’ăns)

Question 22

Plans and processes that continually 
identify, assess, correct, and monitor 
functions of the medical office to 
prevent negative outcomes and minimize 
exposure to risk and consequent liability.

Accepted Answer

risk management (RM) 
(risk man’ăj-mĕnt)

Question 23

Unwelcome verbal, visual, or physical 
conduct of a sexual nature that is 
severe or pervasive and affects working 
conditions or creates a hostile work 
environment.

Accepted Answer

sexual harassment 
(sek’shū-ăl hăr-ăs’ment)

Question 24

Money withheld from employees’ paychecks 
and held in a separate account that must 
be used to pay taxes to appropriate 
government agencies.

Accepted Answer

tax liability account 
(taks lī’ă-bil’ĭ-tē ă-kownt’)

MED254 MED OFF PRO 2

MED254 CH 56 KEY TERMS

DEFINITION	TERM
MED254 CH 56 KEY TERMS
The list of topics discussed or presented at a meeting, in order of presentation.	agenda (ă-jĕn’dă)
The total sum of money allocated for a particular purpose or period of time.	budget (bŭj’ĕt)
A command hierarchy where a group of people are committed to carrying out orders from the highest authority.	chain of command (chān kŏ-mand’)
Differences among people in terms of identity, age, sex, race, physical ability, ethnicity, religious beliefs, values and mores, sexual orientation, and personality.	diversity (di-vĕr’si-tē)
A synopsis of human resources policies and procedures.	employee handbook (em-ploy’ē hand’buk)
A law that requires employers to deduct a certain amount from each employee’s paycheck to fund Social Security and Medicare.	Federal Insurance Contributions Act (FICA) (fed’ĕr-ăl in-shŭr’ăns kon’tri-byū’shunz akt)
This act requires employers to pay a percentage of each employee’s income up to a certain dollar amount.	Federal Unemployment Tax Act (FUTA) (fĕd’ĕr-al un-em-ploy’mĕnt taks akt)
A federal form for verifying that an employee is a US citizen, a legally admitted alien, or an alien authorized to work in the United States.	Form I-9
The tax form that an employer must send to an employee and the IRS at the end of the year. It reports an employee’s annual wages and the amount of taxes withheld from their paycheck.	Form W-2
A tax form completed by an employee to indicate their tax situation, such as exemptions and status, to the employer.	Form W-4
A mediation process through the human resources department utilized when an employee or employees feel they are treated unjustly.	grievance process (grē’văns pros’es)
The total amount an employee earns before deductions.	gross earnings (grōs ĕrn’ingz)
A report required by a facility when an adverse incident with risk of liability occurs.	incident report (in’si-dĕnt rē-pōrt’)
An HR role that refers to issues that arise between employees and management	labor relations (lā’bŏr rĕ-lā’shŭnz)
Intervention in a dispute in order to resolve it.	mediation (mē’dē-ā’shun)
Physician assistant or nurse practitioner who provides patient care under the supervision of a physician.	midlevel provider (mid-lev’ĕl prō-vī’dĕr)
Take-home pay, calculated by subtracting total deductions from gross earnings.	net earnings (net ûr’nĭngz)
A formal drawing of the supervisory structure and reporting relationships of an organization such as a medical facility.	organizational chart (ōr’găn-ī-zā’shŭn-ăl chahrt)
A key written communication tool in the medical office that covers all office policies for administrative and clinical procedures.	policies and procedures manual (pol’i-sēz prŏ-sē’jŭrz) (P&P)
A trial period during which the employer may terminate the new employee without cause.	probationary period (prō-bā’shŭn-ār’ē pēr’ē-ŏd)
Procedures that ensure that the services provided in the medical practice meet or exceed requirements and standards.	quality assurance (kwahl’i-tē ă-shŭr’ăns)
Plans and processes that continually identify, assess, correct, and monitor functions of the medical office to prevent negative outcomes and minimize exposure to risk and consequent liability.	risk management (RM) (risk man’ăj-mĕnt)
Unwelcome verbal, visual, or physical conduct of a sexual nature that is severe or pervasive and affects working conditions or creates a hostile work environment.	sexual harassment (sek’shū-ăl hăr-ăs’ment)
Money withheld from employees’ paychecks and held in a separate account that must be used to pay taxes to appropriate government agencies.	tax liability account (taks lī’ă-bil’ĭ-tē ă-kownt’)

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