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MED159
MED159 - Chapter 15: Patient Education
| Question | Answer |
|---|---|
| consumer education | -The process by which the average person learns to make informed decisions about goods and services, including healthcare. -Education that is geared, in both content and language, toward the average person |
| factual teaching | -Methods of teaching that provide the patient with details of the information that is being taught. |
| modeling | -The process of teaching the patient a new skill by having the patient observe and imitate it. |
| participatory teaching (psychomotor domain) | -Method of teaching that includes demonstrations of techniques that may be necessary to show that something has been learned. |
| philosophy | -The system of values and principles an office has adopted in its everyday practice. |
| return demonstration | -Participatory teaching method in which the technique is first described to the patient and then demonstrated to the patient; the patient is then asked to repeat the demonstration. |
| screening | -Performing a diagnostic test on a person who is typically free of symptoms. -Involves the diagnostic testing of a patient who is typically healthy |
| sensory teaching | -Method of teaching that provides a patient with a description of the physical sensations he or she may have as part of the learning or the procedure involved. |
| patient education benefits | -Patients are more likely to comply with instructions if they know "why". -Educated patients are more likely to be satisfied clients. -Educated patients will follow instructions better. -Office spends less time on the phone with patients. |
| learning | -Learning is the acquiring of knowledge, behaviors, or skills, which are also known as domains of learning |
| domain of learning | -The acquiring of new knowledge, behaviors, or skills |
| cognitive domain (factual) | -knowledge includes the factual or practical understanding of a subject and the ability to recall it. |
| affective domain of learning (sensory) | -behavior: is how one approaches learning. It includes feelings, values, appreciation, enthusiasm, motivation and attitudes. (Sensory) |
| psychomotor domain (participatory) | -Skills which include physical movement, coordination, and use of motor skills to complete a task. |
| Verifying Patient Understanding | -Always verifying if the patient understands the materials. The best way to verify it is by having the patient explain it in their own words. |
| Cultural and Educational barriers | -Due to some patients that cannot read or speak English, it is best to create educational materials written in very simple terms that present information through pictures and charts, or translated in multiple languages. |
| Points on Practice on respecting patient's cultural beliefs | -Speak slowly/clearly -Provide a translator if needed -Ask pt if there is any reason they can't follow instructions -Address concerns indicated by pt, notify dr if pt not likely to follow instructions. |
| Brochures, booklets, and fact sheets | -Printed materials that explain procedures, or give information about specific diseases and medical conditions. |
| Electronic Health Record information materials | -EHR systems provide the ability to create or import informational materials for patients. |
| Location of Patient Education Materials | -Practice fusion, chart tab, located right hand bottom corner |
| What must be done when written materials of any kind are given to a patient? | -It must be noted in the patient's chart. |
| educational newsletter | -Patient educational tools that contain timely, practical healthcare tips. |
| community-assistance directory | -A community resource available in your local area that provides needed services to patients. |
| visual materials | -Some patients are better able to comprehend medical information when it is presented in a visual format along with written materials. |
| Libraries and patient resource rooms | -resources that provide an assortment of books, magazines, and electronic databases pertaining to health and medical topics. |
| Associations | -Health organizations and associations can be contacted for information about preventative healthcare and virtually every known disease or disorder. |
| Online Health Information | -The Internet is a widely used source of medical information. |
| The process of teaching a new skill by having the patient observe and imitate is called | -modeling |
| When matching learning materials to a patient's needs, it is important to consider the patient's: | -religious background -age -cultural background |
| Patients have the right to refuse | -treatment -information |
| Which of the following steps should be considered when giving instructions to patients from diverse cultures? | -Speak slowly and clearly -Provide educational resources in the patient's primary background. |
| When written materials are given to a patient, the medical assistant needs to document | -exactly which brochure was given |
| health-promoting behaviors | -Habits that lower the risk of illness or injury. |
| rehabilitation | -management of an existing illness. |
| What are the three levels of disease and illness prevention? | -Health-promoting behaviors -Screening -Rehabilitation |
| Patient Information Packet | -Contains patient information that explains the medical practice and its policies. -Simple, effective, and inexpensive way to improve the relationship between the office and the patients. |
| Contents of the information packet | -must be written in clear language so that patient can read and understand -must be written at a sixth-grade reading level -should not be in a technical medical style |
| Introduction to the office | -Contains a brief introduction -welcomes the patient to the office. -summarize your philosophy |
| Physician's Qualification | -contains the physicians' professional qualification, medical degree, and medical speciality |
| Description of the Practice | -Information of the practice, types of exams, special services, |
| Appointment scheduling | -should explain the procedure for scheduling and canceling appointments. -Explains problems or consequences of canceling appointments. |
| payment policies | -policies regarding billing and payments. |
| Insurance Policies | -List of insurance carriers that are accepted by the office. |
| Patient Confidentiality Statement | -A copy of the office privacy policy. |
| It is important for patients to tell the doctor about all the medication they are taking, including | -prescription medications -herbs -vitamins |
| How can patient education materials for medications be accessed in Practice Fusion? | -In the patient's face sheet -In medication within encounter |
| Why is it necessary to document the administration of educational materials? | -To provide legal documentation -For continuity of care |
| Under Quality of care, which box should be checked to document the administration of patient educational materials? | -Patient Decision Aids -Education Materials Given |
| The benefit of the patient information packet is | -It helps patients feel more comfortable with the qualifications of the healthcare professionals who are caring for them. |
| Which of the types of teaching gives patients a description of the physical sensations they may have during the procedure? | -Sensory |
| What visual tool is especially helpful when performing preoperative education? | -anatomical model |
| Which three policies are outlined in the information packet? | -Telephone -Payment -Insurance |
| How is the information packet beneficial to the office staff? | -It acquaints new office staff members with office policies. |
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