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Phlebotomy
| Term | Definition |
|---|---|
| If sentinel event occurs, organization is required to | 1. Perform a thorough and credible root-cause analysis 2. Develop appropriate action plan 3. Implement improvements to reduce risk 4. Monitor improvements to determine if they are effective |
| Sentinel event (SE) policy | Helps organizations identify safety issues and prevent them |
| Office of Quality Monitoring | Evaluate and track complaints from patients, families, and employees |
| Survey Analysis for Evaluating Risk (SAFERTM) | Implemented in 2017 Provide visual representation of survey results Help HCOs prioritize and focus corrective actions SAFERTM MatrixTM illustrates the likelihood of harm because of an area of noncompliance |
| The Joint Commission (TJC) | Independent, not-for-profit organization Oldest & largest healthcare standards–setting body in the nation Establishes standards for operation of hospitals & other health-related facilities & services Seeks to improve health care for public through eva |
| Quality assurance (QA) | all the activities and programs in place to guarantee the excellence of patient care |
| CAP | College of American Pathologists. |
| CAPA | Corrective action preventative action. An action plan established if QA data identify a problem or opportunity for improvement. |
| CLIAC | Clinical Laboratory Improvement Advisory Committee (CLIAC). |
| CLSI | The Clinical and Laboratory Standards Institute (CLSI) is a global, nonprofit, standards-developing organization with representatives from the profession, industry, and government. |
| Continuous quality improvement (CQI) program | system put in place to improve quality by continuous monitoring and analyzing all processes and identifying those in need of improvement |
| Clinical Laboratory Improvement Amendments of 1988 (CLIA ‘88) | Federal regulations passed by Congress Establish quality standards that apply to all laboratories Labs must obtain certificate based on testing complexity |
| National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) | An authority on educational quality Provides accreditation and approval of clinical laboratory science educational programs |
| International Organization for Standardization (ISO) | Independent, nongovernmental organization Develop voluntary international standards across industries Offer strategic tools for businesses to ensure quality and reliability of products |
| Quality Indicators | Measurable Well defined Objective Specific Clearly related to an important aspect of care |
| Specimen Collection Procedures | Patient identification (use of bar codes) Puncture devices Evacuated tubes Labeling Technique Collection priorities |
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JasBri6879
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