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CCC-Medical Lab
chapter 16
| Term | Definition |
|---|---|
| professional | individual who performs a job that requires special training |
| code of ethics | list of professional standards in regard to knowing right from wrong |
| hard skills | technical skills, the skills you are taught |
| soft skills | defining qualities, personal attributes, behaviors |
| attributes | defining qualities or behaviors that enhance an individuals interactions |
| diversity | variation of a category, various cultures |
| culture | specific ethnic group, religious or socioeconomic background |
| multicultural | several cultural or ethnic groups |
| CLAS | culturally & linguistically appropriate standards |
| culturally & linguistically appropriate standards | communications due to diverse population of patients |
| stereotype | beliefs & concepts about a specific cultural group often based on assumptions |
| acculturation | changes made by minorities in response to the dominant culture |
| interprofessional | people from different professions that you will communicate with |
| risk management | department that generates policies & procedures in regard to injury and loss |
| liability | legal obligation to compensate for loss or damages |
| litigation | legal action |
| negligence | failure to perform expected duties for patients |
| the 4 D's | duty, derelict, direct cause & damages |
| stress | the body nonspecific response to change or demand |
| burnout | when stress becomes prolonged, energy depleting condition |
| 5 phases of burnout | honeymoon, awakening, brownout, full scale burnout,& phoenix phenomenon |
| honeymoon | job is wonderful |
| awakening | you realize initial expectations were unrealistic |
| brownout | chronic fatigue, irritability, eating and sleep pattern change and productivity drop |
| full scale burnout | overwhelming sense of failure, loss of self esteem and self confidence. may be depressed, physical/mental breakdowns |
| phoenix phenomenon | readjust goals and balance created |
| certification | 2 part process |
| registration | on a list maintained by a nongovernmental agency |
| licensure | enforced by a government agency, mandatory process |
| CEU | continuing education units |
| continuing educational units | education after professional training |
| professional development | skills & knowledge attained for personal and career advancment |
| externship/internship | volunteer work done prior to or after training |
| cross trained or multiskilled | trained in more than one job function |
| networking | contacts made socially and professionally |
| malpractice | improper , negligent treatment resulting in injury or loss |
| resume | formal document which outlines education and work history |
| scope of practice | permitted practices to that which you have been trained for and are allowed to perform |
Created by:
Kfoulkes
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