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Chapter 11 Phone

5 C's of Communication Telephone Techniques

QuestionAnswer
The message must contain all necessary information. Complete
The message must be respectful and considerate of others. Courteous
The message must be legible and free from ambiguity. Clear
The message must be brief and direct. Concise
The message must be organized and logical Cohesive
Created by: swampchicken2006
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