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MA Chapter 3
Chapter 3 - Professionalism and Success
| Question | Answer |
|---|---|
| _________ _________ involves careful listening, observing, speaking, and writing. | Effective communication |
| Personal qualifications, or ______ _______, include behaviors such as respect, dependability, and integrity. | Soft skills |
| This is evaluating a situation, reaching an appropriate conclusion, and determining an acceptable method to solve it? | Critical thinking |
| What involves feeling and understanding another person's experience without having the experience yourself? | Empathy |
| Taking continuing education classes to obtain information that will help you do your job better shows an ongoing effort to learn and improve - what is this called? | Growth |
| Being ________ is one aspect of work quality - the important thing is to get the job done. | Flexible |
| As a medical assistant, you use critical thinking skills or _____________ __________ to evaluate the situation. | Professional judgement |
| As an MA, you must remain ___________ no matter what the situation. | Calm |
| This includes being reliable and organized; completing and documenting the day's work before leaving is a good example of this. | Professionalism |
| To grow and understand the areas in which you can improve, you must be able to accept feedback or what? | Constructive criticism |
| Having this means adhering to the appropriate code of law and ethics and being honest and trustworthy. | Integrity |
| The efficiency of any group or facility is greatly improve by employees doing what? | Working as a team |
| This involves being polite, tactful, and respectful, even when patients are agitated or angry. | Effective communication |
| This involves honesty and following through with promises you make. | Integrity |
| What are two of the major aspects of organization? | Prioritization and time management |
| What are some specific strategies to ensure your success as a medical assistant? | Critical thinking, problem solving, time management, prioritizing, and stress management |
| Mastering what skill can help relieve stress by eliminating the stress of work overload? | Time management |
| These skills include characteristics, attributes, and attitudes such as respect, dependability ,and integrity. | Soft skills |
| Being honest is a _____ skill. | Soft |
| By being persistent and getting the correct answers for your patient, you are showing a good what? | Work ethic |
| These are the minimum proficiencies necessary to do a job. | Hard skills |
| Showing up for work every day on time shows what? | Dependability |
| What is step 1 to solving a problem? | Identify and define the problem |
| What is step 2 to solving a problem? | Identify potential effects of the problem |
| What is step 3 to solving a problem? | Identify objectives/outcomes to be achieved |
| What is step 4 to solving a problem? | Identify potential solutions and strategies |
| What is step 5 to solving a problem? | Analyze potential solutions |
| What is step 6 to solving a problem? | Implement the best solution |
| What is step 7 to solving a problem? | Evaluate results and repeat steps as needed |
| What is stage 1 of burnout? | The honeymoon phase |
| What is stage 2 of burnout? | The awakening phase |
| What is stage 3 of burnout? | The brownout phase |
| What is stage 4 of burnout? | The full-scale burnout phase |
| What is stage 5 of burnout? | The phoenix phenomenon |
| This type of person knows what he/she knows and what he/she doesn't know, and is not afraid to ask for help when necessary. | Self-confident |
| This ensures that you will finish the job, no matter how difficult, boring, annoying, or time consuming it may be. | Persistence |
| What is understanding the rationale for what you're doing, rather than just following memorized steps? | Knowledge |
| What is cultural diversity? | The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world |
| What is constructive criticism? | Counseling and advice intended to be useful with the goal of improving something |
| What is patient advocacy? | Speaking or acting in a helpful way on behalf of the patient or their family |
| What is the first impression you make on your patients, coworkers, and the provider you work with? | Appearance |
| How can you stay in professional boundaries? | Address patient only by last name; avoid offering advice on personal matters; use tasteful, appropriate humor; avoid becoming excessively friendly; avoid giving to or accepting money from a patient; decline meeting a patient outside of the workplace |
| This involves having information, being able to analyze it, knowing how to use it, and retaining it even if you do not use it frequently. | Comprehension |
Created by:
sbush06
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