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CH.4 admin use EHR

CH. 4 Administrative use of EHR

TermDefinition
double-booking giving 2 or more pts the same appt slot with the same provider
encryption technology system that keeps data secure by converting them to an unreadable code during transmission and then unencrypting the information when it reaches the recipient
fax machine device capable of encoding documents and sending them over a telephone line; a secure fax sends fax transmissions via secure email, eliminating many of a fax's security risks
no-show pt who makes an appt and neither shows up nor calls to cancel; the term also refers to the appt itself (a "no-show appointment")
patient flow efficient movement of pts through the medical office as a product of accurately estimated pt volume, consistent prv pace, efficient scheduling practices; term generally refer to overall flow of pt but can refer to pat of an individual pt
patient portal secure website where a pt can access personal health info, schedule appts, and refill prescriptions 24 hours a day using a username and password. oftentimes it is part of the prv EHR system
purging process of separating inactive pt health records from active ones
secure email email system capable of transmitting an encrypted message and storing it in a coded format until it retrieved by the recipient via a secure web link
show rate percentage of patients in a practice who arrive for appts as scheduled or call in advance to cancel or reschedule
telephone etiquette polite, helpful response and respectful manner toward callers that show patients that they are cared for and valued.
template electronic document that has a basic format in which the req info can be entered. templates are often created for those documents that are needed over and over again, such as a new pt welcome letter.
views different ways of displaying the same or similar info on a computer screen, usually with an increasing or decreasing level of detail (ex. looking at an electronic calendar in daily, weekly, and monthly views)
Created by: chaisenpai
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