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communication

communication and customer service

TermDefinition
internal communication sharing information within a business or organization
external communication sharing information between a business or organization and an outside entity.
internal communication includes face-to-face conversations, telephone calls, interoffice mail, paging, faxing, closed-circuit television, and email.
external communication includes face-to-face, print media, broadcast media, and electronic communication.
business letter elements heading, opening, body, closing.
heading the letterhead and dateline (month fully spelled out, day, and year)
opening the recipient's address and salutation
body the content and information to be communicated
closing the complimentary closing signature
Created by: elshalance
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