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chap 4/6
| Term | Definition |
|---|---|
| feedback | patients response, is verbal or nonverbal evidence that message got understood. |
| noise | anything that changes the message in anyway or interferes with the communication process & can referred to as noise. ex. room temp. |
| positive verbal communication | being friendly, warm, smiling |
| negative verbal communication | mumbling, speaking sharply, avoiding eye contact |
| nonverbal communication | body language, consist of facial expressions, eye contact, touch, posture |
| posture | the way you hold or move your hand, arms, and the rest of your body can project strong nonverbal messages |
| open posture | feeling of receptiveness & friendliness can be conveyed with open posture. ex. arms layed comfortably at your side or in lap |
| closed posture | conveys the opposite of open posture ex. signal someone is angry or upset |
| active listening | two-way communication ex. offering feedback or asking questions |
| ergonomic | science of making thing fit people |
| general duty clause | takes effect if no specific standard has been developed |
| reservoir host | animal, insect, or a human whose body is capable of sustaining the growth of a pathogen |
| carrier | host who is aware of the of the presence of the pathogen & so the disease spreads |
| vector | living organism that carriers microorganisms from a infected person to person |
| fomite | (indirect transmission through contact) ex. drinking glasses, door knobs, any surface or object |
| susceptible host | member of a species population who is at risk of becoming infected with a certain disease due to a variety of reasons ex. age, genetic, stress |
| pathogen | infection cycle begins when the pathogen invades the reservoir host |
| asepsis | principles must applied to break the cycle of infection & it spreads |
| what is typically defined as personal space in social situations? | show respect of their feelings, stand 4 to 12 feet |
| personal conversation | 1 & 4 feet away |
| what is communication circle | 3 elements: message, source, receiver, messages are usually verbal, written or nonverbal |
| what is body language considered | non-verbal |
| active passive | involves two-way communication ( offering feedback ) |
| passive listening | hearing what someone has to say without the need for a reply ( one-way communication ) |
| what causes anxiety in some patients | white- coat syndrome, fear the worst, procedure can be painful |
| what behaviors help prevent conflict and improve communication among coworkers | have respect, empathy, be caring, thoughtful |
| what are examples of judgement | opinion, decision. ex. blonde women automatically being treated as dumb |
| what are examples of sterotyping | negative statement about the specific traits of a group that is applied unfairly to an entire population |
| what agency was created in 1970 to help protect employee safety in the workplace | OSHA- Occupational Safety and Health Administrations |
| what color must the label on all biohazardous waste contain | red- orange |
| what are the five elements of the cycle of infection | reservoir host, means of exit, means of transmission, means of entrance, susceptible host |
| what is the penalty for failure to correct a prior OSHA violations | fine up to 70,000 for each day it is not fixed |
| airborne transmission often applies to what type of diseases | inhaled by diff. sources, soil, sneeze, cough, influenza, chickenpox, tuberculosis |
| what substances do standard precautions apply | blood, all body fluids and excretion. except: sweat |
| OSHA list three categories of tasks | task I, task II, task III |
| Task I | perform is assisting with minor surgical procure in the office ex. removal of cyst |
| Task II | perform is giving mouth to mouth resuscitation to a patient |
| Task III | procedure you may perform is giving a patient medicated nose drops |
| what should an employee do following an exposure incident | physician or employer must be notified immediately |
| an employee is required to offer the HBV vaccine to a medical worker within how many days | 10 days |
| what is the most important aseptic technique for a medical assistant | proper hand hygiene |
| rapport | physician- patient communication resulting I positive effect on patient satisfaction |
| ergonomic | science of making things fit |
Created by:
nishaaa
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