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MOA 105-1 Chap Test
| Question | Answer |
|---|---|
| This term implies speaking your words clearly and articulating carefully: | Enunciation |
| On the telephone, using good manners and treating others with consideration would be known as: | Etiquette |
| ______________ of voice is able to put people at ease in a telephone conversation. | Tone |
| Using Professional ________________, or terminology, may only confuse people outside the profession. | Jargon |
| A skill that creates a feeling of comfort for patients even in a difficult situation is: | Therapeutic Communication |
| This button on the telephone is probably the most misused piece of equipment in the practice: | Hold |
| No call should be left unattended for more than: | 30 seconds |
| Never ___________ while talking on the phone. | chew gum |
| Always attach telephone message to the patient's ________________ before placing them on the physician's desk for a call back. | chart |
| Violations of confidentiality leave the practice vulnerable to _______________. | Lawsuits |
| Before speaking to an insurance company about a patient, make sure there is a signed ______________ form in the patient's chart. | Release of Information |
| Humans best chance of survival "fight or flight" is performed by: | Sympathetic nervous system |
| ___________ is an individuals slant toward a belief; an opinion formed before all facts is _____________. | Bias, Prejudice |
| Computer maintenance is generally limited to keeping it dust free, removing files, install security patches, and ________________. | Defragmentation |
| The phone should not ring more than __________ times before it is answered. | three |
| The act of evaluating the urgency of a situation and prioritizing treatment is called: | Screening |
| ______________ is responsible for patient confidentiality, building features, and safety considerations. | HIPPA |
| The language humans first learn is: | Non-Verbal |
| Automatic answering system should begin with: | Emergency instructions |
| If it is 7AM eastern time, it is _________ pacific time. | 4AM |
| The system that answers a call without a recorded voice that directs the caller to access a department or service by pressing a specific number is called: | ARU |
| A live operator and an answering machine are 2 methods of taking calls after hours. This is known as: | Answering services |
| A facsimile transmission sent over telephone line from one fax machine to another is known as: | Fax |
| The process of sending, receiving, storing, and forwarding messages in digital form through computer network is called: | |
| Blocking off times in the appointment book when patients are not to be scheduled by marking an X through these times slots is called establishing the: | Matrix |
| In this type of scheduling system, patients are seen throughout a particular time frame, they sign in and are seen on a first come, first serve basis: | Open hours |
| In this system, 2 or more patients are given the same appointment time: | Double booking |
| In this system a block of time, either hours or days of the week is set aside for particular types of cases: | Clustering |
| In this system patients are scheduled in the 1st half hour of each hour, followed by single appointment every 10-20 minutes: | Modified Wave |
| In this system each patient is assigned a specific time: | Stream |
| This schedule is very customized and may use more than one system: | Practice Based |
| Always backup stored data onto: | A portable data storage |
Created by:
chandymigues
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