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MOD 130
UNIT 4
Term | Definition |
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ALPHANUMERIC PAGER | displays an entire message, so the physician can return a phone call or act on the information that is relayed to the pager. Some pagers also include e-mail so that a return message can be sent. |
ANSWERING SERVICE | provides a medical office with coverage outside of normal business hours. |
APPOINTMENT MATRIX | basic pattern of available appointment times. |
CATEGORIZATION | scheduling similar types of patients or examinations on the same day or part of the day. Each group is seen on a certain day or within a certain time block during the day. |
DOUBLE-BOOKING | scheduling two patients for the same appointment time |
ESTABLISHED PATIENT | a patient who has been seen by one of the physicians in the practice of the same specialty within the past 3 year. |
FIXED APPOINTMENT SCHEDULING | an appointment scheduling method in which each patient is given a different, specific appointment time. |
HOSPICE | Palliative service provide for patient whose life expectancy is less than 6 months. Services may be provided in the patient’s home, a nursing home, or a special hospice facility. |
MODIFIED WAVE SCHEDULING | an appointment system that has some fixed appointments and some appointments times during which patients are seen in order of arrival. |
NO-SHOW | A patient who does not keep a scheduled appointment |
OPEN HOURS | Patients may come to the office at any time during the range of hours. |
PATIENT SELF –SCHEDULING | the practice of allowing patients to have access to the computer scheduling program so that they can schedule their own appointments. |
PREAUTHORIZATION | Permission from a patient’s insurance company for a test, procedure, or surgery. |
SCREENING | it is the application of a disease-detection test to people who are healthy |
SINGLE BOOKING | an appointment scheduling method in which each patient is given a different, specific appointments time. |
SMARTPHONE | A cellphone with computer capabilities. |
STREAM SCHEDULING | an appointment scheduling method in which each patient is given a different, specific appointment time. |
TIME-SPECIFIED SCHEDULING | an appointment scheduling method in which each patient is given a different, specific appointment time. |
TRIAGE | the process of separating patients by the urgency of their need for care. |
CLUSTERING | scheduling similar types of patients or examinations on the same day or part of the day. Each group is seen on a certain day or within a certain time block during the day. |
WAVE SCHEDULING | a method of scheduling appointments in which several patients are given the same appointment time and are seen in the order in which they arrive. |
CALL FORWARDING | Allows forwarding of incoming calls to another telephone number. This service is turned on and off dialing a sequence of numbers and activity keys. |