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PMI Chapter 2

Phlebotomy Essentials Ch 2

CQI Stands for? Continuous Quality Improvement
Define Continuous Quality Improvement Program designed to nationally standardize measurements of performance
TJC Stands for? The Joint Commission
Define The Joint Commission Establishes standards for the operation of hospitals and other health related facilities and services
Sentinel Event any unfavorable event that is unexpected and results in death or serious physical or psychological injury
NPSG Stands for? National Patient Safety Goal. part of the joint commission overall CQI requirements for accreditation.
Define National Patient Safety Goal Safety practices for protecting patients and advancing quality care
CAP Stands for? College of American Pathology
DefineCollege of American Pathology Agency that influences quality care through standards for the laboratory and phlebotomy. Offers proficiency testing and a continuous form of laboratory inspection
CLIA stands for? Clinical Laboratory Improvement Amendment
Define Clinical Laboratory Improvement Amendment (1988) the aim of the standard is to ensure the accuracy, consistency, and reliability of patient tests results regardless of the location, type of size of the lab.
CLIAC stands for? Clinical Laboratory Improvement Advisory Committee
Define Clinical Laboratory Improvement Advisory Committee Provides technical and scientific advice and guidance to the appropriate people in the CMS who are administering the regs
CLSI stands for? Clinical Laboratory Standards Institute
Define Clinical Laboratory Standards Institute A global, nonprofit, standards-developing organization comprising of representatives from the profession, industry, and government. Its mission is to develop clinical and lab practices and promote their use worldwide
NAACLS stands for? National Accrediting Agency for Clinical Laboratory Sciences
Define National Accrediting Agency for Clinical Laboratory Sciences It approval process for phlebotomy programs requires that the programs meet educational stands called competencies designed to improve student outcomes and maintain quality education.
Quality Assurance Established policies and procedures
Quality Control Activities and techniques that are performed to fulfill the requirements for a quality service or product
Quality Indicators Guidelines used to monitor all areas of patient care
Threshold Values Level of acceptable practice beyond which quality patient care cannot be assured
Delta Check Compares current results of a laboratory test with previous results for the same patient
Procedure Manual States the policies and procedures that apply to each test or practice performed in the laboratory
Safety Manual Policies and procedures related to various hazards; disaster plans, and handling of hazardous chemicals
Infection Prevention and Control Manual Outlines policies and procedures for all employees in all areas of healthcare
Incident Report Report completed when an occupational injury or expose occurs
Near Miss/Occurrence Report Form Report filed for any errors made in patient care such as miss-identification, specimen handling, or results
Performance Improvement Plan Used when counseling or suspension of an individual is necessary
Risk Management Internal process focused on identifying and minimizing situations that pose risk to patients and employees
EP23 Guide for ensuring quality in each individual laboratory
Sexual Harassment Persistent or offensive conduct related to a person's sex that negatively affects a reasonable person's job
Hostile Work Environment Hostile form of harassment involving the discrimination against a protected right (age, sex, religion, etc..)
Criminal Action Felonies and misdemeanors
Felony A crime punishable by death or imprisonment
Misdemeanor Lesser offense resulting in 1 yr/less jail time and monetary fines
Civil Action A dispute between 2 private parties (individuals or organizations) for monetary damages
Tort Law A wrongful act against someone's person, property, or reputation
Assault An act or threat causing another to be in fear of immediate battery
Battery Intentional offensive touching or use of force without legal justification or consent
Fraud Deceitful practice or false portrayal of facts
Invasion of Privacy Violation of one's right to be left alone
Breach of Confidentiality Failure to keep privileged information private
Malpractice A type of negligence committed by a professional
Negligence Failure to exercise due care
Due Care A level of care that a person of ordinary intelligence and good sense would exercise
Res ipsa loquitor "The thing speaks for itself"; Rule of evidence in a case of neglect
Respondeat Superior "Let the master respond"; Employer is responsible for the actions of an employee
Standard of Care Normal level of skill and care that a healthcare worker is expected to adhere to
Statute of Limitations A law setting the length of time after an alleged injury occurs to where the injured party can file a lawsuit
Vicarious Liability Liability imposed by law on one person for acts committed by another
Informed Consent Implies voluntary and competent permission
Expressed Consent Written or verbal consent that is required before surgery or high-risk procedures
Implied Consent Consent implied by actions
HIV Consent State laws specify what type of information must be given
Consent for Minors Parent or guardian consent is required for the administration of medical procedures
Refusal of Consent A constitutional right to refuse medical treatment
Plaintiff Injured party in a lawsuit
Defendant Person(s) against whom the lawsuit is filed
Discovery Formal process in litigation that involves taking depositions and interrogating parties involved
Deposition When one party questions another under oath with a court reporter present
CoW stands for? Certificate of waiver
GLPs stands for? Good laboratory practices
IHI Institute for Healthcare Improvement a non-profit organization whos goal is to work with countries, regions, organizations and individuals to build safety into every system of care to ensure that patients receive the safest, most reliable care
IQPC stands for? Individualized Quality Control Plan
ISO stands for? International Organization for Standardization
QA stands for? Quality assurance: refers to processes used to create standardization for quality service or product and prevention of problems
QC stands for? Quality control: specific activities and techniques that are performed to fulfill the requirements for a quality service or product
Quality The degree of excellence for something
Quality Indicators guides used as monitors of all areas of patient care
SAFER Survey Analysis for Evaluation Risk: a Joint Commission method used to identify and communicate risk levels connected to deficiencies found during site surveys
Competencies Educational standards for Phlebotomy programs
JCAHO A voluntary, nongovernmental agency, presently referred to as The Joint Commission. Charged with establishing standards for the operations of healthcare faclilities and services.
PSC stands for? Patient Service Center
What are the stated goals of the NPSGs? Identify patients correctly Improve staff communication Prevent infection
What are the 3 categories of testing required by CLIA? Waived, moderate, and high The complexity is based upon the difficulty involved in performing the test, and the degree of rise of harm to patient of the tests is performed incorrectly.
What is the difference between QA and QC? QA is the process based upon evaluations and QC is the specific activities that are performed to fulfill the QA requirement.
Phlebotomist must use how many person specific identifiers ? 2
What are acceptable person specific identifiers The persons name An assigned ID number telephone number DOB SSN Address Photograph
When do the Statute of limitations typically begin? The day the act was committed, When the injury was discovered the day the doc/patient relationship ended in the case of minors, often not until the age of majority.
Created by: Bonavita_M



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