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Chapter 9: TeleTech
Chapter 9: Telephone Techniques( Volcabulary Words) Medical
Term | Definition |
---|---|
Diction | The choice of words and phrasing speech or writing |
Enunciation | The act of pronouncing words |
Inflection | A change in pitch |
Jargon | Special words, Only a particular profession would understand |
Salutation | A greeting |
STAT | Immediately |
Screen(Screening Calls) | Protection, Shields |