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Chapter 9
Communications Test Review
| Question | Answer |
|---|---|
| Clients give pertinent information about who they are and why they are seeking the services of the therapist at ___________. | a preliminary consultation |
| The extent of the consultation depends on the type of massage services offered and the__________. | reason the client has come for the session |
| A relatively healthy client appearing for a wellness massage will require a ___________. | brief consultation |
| The purpose of screening prospective massage clients is to ___________. | save time for the practitioner, save time for the potential client, eliminate inappropriate situations |
| What is NOT a question the massage practitioner should ask when screening potential clients? | How much are you able to pay for massage services? |
| At a consultation, the practitioner should do all of the following: ________,_________, and ________. | state policies, explain procedures, obtain informed consent |
| The process that helps determine the course of treatment and sets the tone of the therapeutic relationship between therapist and client is the _________. | consultation |
| What would NOT contribute to making a positive first impression? | greet no clients formally |
| In an effective consultation, the practitioner ________, _________, and ________. | explains procedures, explains policies, listens to the client's needs |
| A good _______ provides the basis for trust, mutual respect, openness, and harmony, which enhance the therapeutic relationship. | rapport |
| What does not personalize the client/practitioner connection? | mirroring the practitioner's language |
| Nonverbal communication, sometimes known as ________, provides clues to a person's emotional or subconscious condition. | body language |
| Posturing, gestures, and facial expressions are examples of ________. | nonverbal communication |
| What may indicate the client is experiencing discomfort during a massage session? | fidgeting, flinches, muscle contractions |
| Facial expressions like serene smiles and subtle sounds like moans provide _______ to the practitioner during the massage session. | feedback |
| What is a positive body-language behavior for a practitioner who wants to appear open and interested? | maintaining eye contact |
| Which is the preferred question type for the practitioner during a client consultation? | explanatory response |
| The preliminary consultation is the first opportunity for the client and therapist to ________, _______, and ________. | agree on some goals , meet one another, clarify their intentions |
| Before providing informed consent, the client must receive information about the massage, except ____________. | names of other local massage practitioners |
| Massage practice policies should be presented in the following formats: ________, ________, _________. | posted on office walls, verbalized, printed on intake forms |
| The practitioner's professional affiliations would be listed under which type of policy? | therapist qualifications |
| What is not a part of the policies for session procedures? | therapy limitations |
| What is a business policy for the massage practice? | forms of payment accepted |
| What question should the massage practitioner ask to determine the client's expectation of and preference for massage? | Have you received massages before? |
| Practitioners may ask clients how they fond out about the massage practice to gain information about ____________. | effective advertising |
| After a client indicates painful areas on a body diagram, the next step is to have the ____________________. | client locate the areas on the body |
| A preliminary assessment includes _______, ________, and _____________. | client history, observation, examination |
| Noticing how the client moves is part of which section of the preliminary assessment? | observation |
| Which part of the preliminary assessment includes descriptions offered by clients? | history |
| A _________ is an outline the practitioner can follow for several sessions when giving massage treatments. | treatment plan |
| What provides past information about the client? | intake form and medical history form |
| What ensures the client has received and understands the nature and extent of the massage services? | informed consent |
| The client's right to modify or withdraw consent to continue treatment at any time during any session is ________. | full right of refusal |
| What is an accurate statement about informed consent? | informed consent is an ongoing process |
| Information in a client file does not include ______________. | employment applications |
| What is not a reason for creating and maintaining client files? | delivering legal evidence to reduce client liability |
| In the SOAP acronym of recording client and session information, the letter S stands for? | subjective |
| In which phase of the SOAP notes process are the therapist's treatment goals noted? | objective |
| Information provided by the client about an aggravating condition is recorded in which phase of the SOAP notes process? | subjective |
| Recommendations suggested to the client are recorded in which phase of SOAP notes procedure? | planning |
| Reviewing updated record before a client arrives for a return visit can refresh the practitioner's memory about the _______. | client's condition, client's preferences, treatments given |
| Because the practitioner often works closely with a client's physician when dealing with certain physical conditions ______________________________________. | the confidence of both client and physician must be respected |
| Massage practitioners who feel client's physicians should be consulted before beginning massage treatments should ___________________________. | obtain written permission from the clients |
| A release of information form does not contain ___________________. | reason for release of information |
| Confidential client information may be shared without a signed release of information form when __________________. | ordered by a court of law |
Created by:
smithra
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