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Chapters 10 & 45
Delmar Chapters 10 & 45 Study Guide
| Study Guide Questions | Study Guide Answers |
|---|---|
| Environments Contribution | The environment of the medical office or clinic contributes almost as much to a patient's well-being as does the medical attention given by the physician and medical assistants. |
| Purpose of the Reception Area | To make patients feel welcome, secure, and comfortable. |
| Patient discussion about their condition | Patients privacy and confidentiality must be protected as all times. Patients should be afforded as much dignity and empowerment as possible. Many patients prefer discussing their condition in the physician's office rather than the examination room. |
| Action to Maintain Patient Privacy | The goal in medical care should be to empower the patient with as much control as possible. |
| Storage of Controlled Susbstances | Medication storage requires special requirements. All medications, including samples, must be kept out of patients access areas. Narcotics should always be stores in a separate locked cabinet. |
| ADA | Americans with Disabilities Act of 1990. |
| Compliance to ADA | To provide a clear and comprehensive national mandate to end distrimination against individuals with disabilities and to bring them into economic and social mainstream of life. |
| Some of the rules | (1)All doors and hallways must accommodate a wheelchair. (2)There must be a bathroom facility available for handicapped individuals. (3) Signage in Braille accommodatees patients with visual disabilities. |
| Some of the rules (cont'd) | (4)Elevators must be provided if the facility is on more than one level. (5)There must be at least one accesible entrance complying with ADA. |
| Checking Room Readiness | Rooms should be of a comfortable temperature, well organized, pleasantly illuminated, and spotless. All necessary supplies and equipment should be checked for readiness. |
| Ready For A New Day | When the facility is opened in the morning, everything should be in readiness. Receptionist or administrative medical assistant, who arrives at least 20 minutes before the first patient, will make a visual check of each rooom to be certain it is ready. |
| Procedure Manual Purpose | Provides detail information relative to the performance of task within the job description. It serves as a guide to the employee assigned a specific task and may also be useful in evaluation the employee's performance. |
| W-2 Form | Summarizes all earnings and deductions for the year and must be prepared for each employee by January 31. |
| W-4 Form | Withholding Allowance Certificates. Indicates the number of exemptions claimed by the employee for income tax purposes. |
| Probationary Period | Period during which the employee and supervisory personnel may determine if both the environment and the position are satisfactory for the employee. |
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