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Medical Office Cycle
Medical Office Information Cycle
| Question | Answer |
|---|---|
| Patients make appointments with the medical office assistant or anyone who performs front desk duties. The front desk is where patients may check-in, telephone calls are received, appointments scheduling is performed, and mgmt. of the patient reception. | Step 1 |
| The medical office assistant retrieves the medical record and prepares an encounter form (superbill). | Step 2 |
| The patient arrives for the appointment. Confirm insurance information (card)with what's on the encounter form. Always verify patient info on file with the patient for accuracy. | Step 3 |
| The provider's medical assistant will call the patient for the examination. | Step 4 |
| The provider examines the patient and charting (a method of writing notes in the patient's medical record) that has been done and marks procedures and diagnoses on the encounter form. | Step 5 |
| The medical office assistant enters the information on the encounter form into the patient's account. This also includes entering payments and billing the appropriate person or insurance company. | Step 6 |
| The patient returns tot he front desk or other appropriate area, if needed, for scheduling patients; otherwise the patient leaves the medical office. | Step 7 |
| At the time of visit, the patient may pay on his or her account. Typical pay. required at the time of visit are co-pay. and/or deductibles. A co-pay. (fixed fee at each visit). A deductible (amt. the patient has to pay before ins. starts paying.). | Step 8 |
Created by:
dames54
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