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med office final
ch 24 26 27 28
| Question | Answer |
|---|---|
| Facilities management is ? | The concept of making the atmosphere and physical environment of an office |
| Magazines in waiting area should be ? | Current |
| Minor routine office maintenance is usually done by ? | By the staff |
| Patient bathrooms in medical office should be? | Handicap accessible |
| Keeping a supply inventory means that the medical assistance should? | Keeps a list of all supplies on hand check the expiration date on all supplies before using them Make sure all labels on items are secure |
| Important information about the equipment purchased for the medical office includes? | Serial number date of purchase type and length of warranty suggested service schedule |
| To inventory supplies properly it is necessary to | Be aware of the reorder point |
| When newly ordered supplies arrive in the office they should be? | Checked against the packing slip to make sure everything that was ordered has arrived |
| Written step by step instructions that include all procedures taken place in the medical office are found in the what ? | Procedure manual |
| Which item would not be included in the minutes for a meeting | The lunch menu |
| When designing a reception area in medical office all these items should be considered except? the colors of wall, arrangement of reception area, or availability of local transportation? | Availability of local transportation |
| Postage meters are beneficial in the office because ? | Save time , save money |
| The medical assistant should be aware of community resources because ? | The referral to these agencies would enhance patient care |
| American with disabilities act effects what? | Affects the physical structure of the medical office |
| Preventive maintenance is ? | The action taken by the office to identify potential failures and breakdown of medical equipment |
| Money that is owed to a medical facility is called? | Accounts receivable |
| Bill that a medical office has rent, salary, equipment rental is known as? | payable |
| Items of value in medical office? | assets |
| Money owed to creditors is known as? | Liability |
| For each patient the charges and payments should be recorded on individualized? | Ledger cards |
| Charges of services and payments are kept tract on the? | Charge slip |
| What type of manual accounting system that is used in an office as a pegboard system also known as? | Write it one |
| A type of charge slip that uses diagnostic and procedure codes is called a? | Super bill |
| All procedures that are covered by insurance are reimbursed at the same level of payment TRUE OR FALSE | FALSE |
| Checks that are received by the medical facility are endorsed with a? | Restrictive endorsement |
| To successfully reconcile a bank statement means? | Bank Records and medical records are in agreement |
| Tool used to analyze the effect of transaction on an account? | T-account |
| Financial activity of a business? | Transaction |
| Amount of money not able to collect ? | Write off |
| Writing a check for a future date? | Postdated |
| Record of patient's transactions showing amount due is? | Accounts receivable |
| Total amount of money earned in one paycheck? | Gross wages |
| Minimum wages are regulated by the federal government under the? | Fair labor statement act |
| Once an agreement has been made with patient to make monthly installments the regulations that apply to a written contract are known as? | Truth and lending statements |
| Collection letters work best when? | Firm but positive |
| When a collection agency is used to collect outstanding balances the collections takes what percentage? | 50% |
| The process of determining how long specific accounts and balances have been outstanding is what? | Ageing report |
| A patients who's account has been sent to collections comes into pay on account the medical assistant must? | Refer patient to collection agency |
| An account is considered overdue after how many days? | Account over 30 days |
| Insurance for workers injured on job? | Workers comp |
| Person receiving payment? | Payee |
| The petty cash account should? | Be for purchase of small items, be for dispensing small amount money, have a journal to which expenditures are made. |
| If employee is paid on hourly basis pay for overtime work it is calculated at? | one and half times the employee's hourly wage for time worked over 40 hours in one work week. |
| Blank endorsement means that. | The payee signs only his or her name on back of check |
| When depositing currency how should cash be prepared? | All bills should be in same order, face up, and same direction |
| A patient may request that he can make two or three monthly payments to settle his account what would have to be done? | Draw up an agreement |
| Person paying debt? | Payer |
| Amount of paycheck after deductions? | Net wages |
| Washington | WA |
| Montana | MT |
| Maine | ME |
| Maryland | MD |
| Massachusetts | MA |
| Michigan | MI |
| Minnesota | MN |
| Mississippi | MS |
| Missouri | MO |
| Maryland | MD |
| Nebraska | NE |
| Wisconsin | WI |
| Alaska | AK |
| Tennessee | TN |
| Iowa | IA |
| Illinois | IL |
| Arkansas | AR |
| Kentucky | KY |
| Hawaii | HI |
| Utah | UT |
| Wyoming | WY |
| Patient assessment Intervention communication | The purpose of the medical record is to provide evidence of |
| Problem orientated medical records | POMR |
| Subjective Objective Assessment Plan | SOAP |
| Saint | If there is the abbreviation St. in front of a name how would it look for alphabetizing purpose? |
| Alphabetic | The most common method of filing is |
| NO | Are Patient Financial records part of their Medical record? |
| Draw a line through it put new information above the old , date and sign | Corrections in the medical record are made by |
| P plan -the plan of treatment | Diagnostic tests, medication and treatment to be started are documented under what letter of SOAP |
| Chronological order most recent first | Documents for the medical record are stored in |
| Each office visit is noted in record each no show is recorded MA s and MOAs can document in medical record | What can be documented in a medical record |
| Delamare would be one word one last name no spaces | How would you use the name de la mare in alphabetic order |
| used in research studies and filed by subject matter | Subject method of filing |
| Units - last name first name | In the alphabetic system each name is broken down into |
| Medical Record | What serves as a legal record document and states the the planning and and care that a patient received |
| Source - the lab the xray the hospital | Documents in a source oriented medical records are grouped according to |
| Problem | The documents in a problem orientated medical records are grouped according to |
| S subjective we can not see observe symptoms | When the patient makes a statement as to how he feels (feel like nails pounding head) these a re filed under what letter in the SOAP |
| H | Harris Office Supply would be filed under what Letter |
| A assessment - preliminary diagnosis | In the SOAP what does the word A stand for ? |
| Until the patient reaches the age of majority plus the number of years for the statue of limitations for that state | The records of patients who are minors are saved for how long? |
| Out file | Used to indicate that the file has been moved |
| Release form | In order for the medical office to submit forms for the patient to the insurance company a patient usually needs to sign a ? |
| Cross reference | |
| Lee Wong - Wong Lee | When there is confusion about a patients name (Lee Wong) the procedure is to use? |
| Reduce risk of miss filing | One of the advantages of color coding is to ? |
| No, doctor owns the record patient owns information that's in it | Does the doctor own the medical record and all its contents? |
| Medical offices and hospitals | Source oriented medical records are used primarily by |
| Problem orientated medical record | POMR |
| Data base- problem list - treatment plan-progress notes | Four major parts of the problem orientated medical record POMR |
| Objective - information that can be observed or seen -rash cut blister | In the term SOAP the O stands for |
| Yes - its important that every one knows the color code system | Should everyone in office know the office color code system |
| First name | Second unit in alphabetical filing |
| Vandam make it one word prefix is part of last name | How would you use the last name van dam in alphabetic filing van is the prefix |
| Assessment - impressions that doctor has about cause of patients symptoms | The letter A in SOAP stands for? |
| Plan - plan for patients treatment | P in the word SOAP stands for |
| Tickler file -tickles the memory about upcoming events-reminder | Files that should be organized and checked frequently |
| Information provided by patient -how they feel | Using the letter in S in SOAP pertains to |
| the telephone is one of the most important means of the medical office, when answering medical assistant should be | be courteous and display a positive attitude |
| the patient who has to wait more then 15 to 20 minutes after his appointment all following except | b. competent and caring |
| Initial information is entered into a spiral bound appointment book should be | written in pencil |
| the most important piece of information a medical assistant needs when a patient calls to schedule an appointment for follow up | how much time is needed for visit |
| when answer call the first thing you should do | find out who the caller is |
| there are certain calls a medical assistant can handle the determination of which call will go to physician | screening |
| purpose of screening calls is | find out how urgent call is |
| the most important piece of information needed to schedule an out patient test | insurance information |
| if an unscheduled patient should show up at office with an emergencypatient is what | seen by physician immediately ahead of other patients waiting |
| when a patient cancels an appointment or does not show up the next course ofaction would be | call patient to reschedule document missed appointment in patient records |
| manual scheduling of appointments uses a what | spiral bound appointment book |
| Telephone courtesy includes all of the following except | put caller on hold automatically |
| stream scheduling | allot specific time to patients |
| open office hours | A. more flexibility C. lengthy waits |
| the system that schedules 3 0r 4 patients every hour then seen in order the arrive at office | wave |
| methodology of scheduling patients with the same kind of problems or conditions on certain days | cluster |
| setting up matrix in scheduling book means what | blocks out time physician is not in the office and does not take patients |
| established patients include | those who are currently under treatment |
| person seen within the last three years | established patient |
| matrix | should be written in red ink |
| mailing method to prove an item was mailed and received | certified mail |
| situation were a delay in treatment could be life threatening | emergency |
| mailing method used when contents have a monetary value | Registered mail |
| scheduling more then one patient for the same time slot | double booking |
| written impressions of patients condition | progress notes |
| lengthy document used for publication | manuscript |
| medical report written by specialist after seeing a patient | consultation report |
| written form of communication | memo |
Created by:
cma100
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