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Ch. 9 Org Psy

Vocabulary

QuestionAnswer
bureaucracy A formal, orderly, and rational approach to organizing business enterprises.
total quality management (TQM) Participative management programs characterized by increased employee involvement and responsibility.
quality-of-work-life programs (QWL) Organizational programs based on active employee participation in decision making and policy making.
self-managing work teams Employee groups that allow the members of a work team to manage, control, and monitor all facets of their work, from recruiting, hiring, and training new employees to deciding when to take breaks.
organizational development (OD) The study and implementation of planned organizational changes.
change agents Organization development facilitators who work with business groups to implement change and develop group confidence and effectiveness.
socializaiton The adjustment process by which new employees learn their role in the organizational hierarchy, their company's values, and the behaviors considered acceptable by their work group.
role ambiguity A situation that arises when job responsibilities are unstructured or poorly defined.
role conflict A situation that arises when there is a disparity between job demands and the employee's personal standards.
organizational culture The organization's pattern of beliefs, expectations, and values as manifested in company and industry practices.
person-organization fit The congruence between an employee's values and the organization's values.
social loafing The idea that people do not work as hard in a group as they do when working alone.
group cohesiveness The focus, closeness, and commonality of interests of a small work group.
Created by: BRCruiser
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