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Ch. 9 Org Psy
Vocabulary
Question | Answer |
---|---|
bureaucracy | A formal, orderly, and rational approach to organizing business enterprises. |
total quality management (TQM) | Participative management programs characterized by increased employee involvement and responsibility. |
quality-of-work-life programs (QWL) | Organizational programs based on active employee participation in decision making and policy making. |
self-managing work teams | Employee groups that allow the members of a work team to manage, control, and monitor all facets of their work, from recruiting, hiring, and training new employees to deciding when to take breaks. |
organizational development (OD) | The study and implementation of planned organizational changes. |
change agents | Organization development facilitators who work with business groups to implement change and develop group confidence and effectiveness. |
socializaiton | The adjustment process by which new employees learn their role in the organizational hierarchy, their company's values, and the behaviors considered acceptable by their work group. |
role ambiguity | A situation that arises when job responsibilities are unstructured or poorly defined. |
role conflict | A situation that arises when there is a disparity between job demands and the employee's personal standards. |
organizational culture | The organization's pattern of beliefs, expectations, and values as manifested in company and industry practices. |
person-organization fit | The congruence between an employee's values and the organization's values. |
social loafing | The idea that people do not work as hard in a group as they do when working alone. |
group cohesiveness | The focus, closeness, and commonality of interests of a small work group. |