# ADV.D08 : Ch.01 QC Word Scramble
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| Question | Answer |
| American Society for Clinical Laboratory Science (ASCLS) | Defines entry level duties through competency statements. |
| JACHO | Joint commission on accreditation of healthcare organizations. Accredits hospitals and clinics. |
| CLIA'88 | Clinical Laboratory Improvement Amendments 1988. This established quality standards for phlebotomy. |
| Clinical pathology | Clinical laboratory |
| competency statement | A description of entry level skills, qualifications and professional tasks |
| QC | Quality Control. A process that uses a checking system to ensure that goals of quality are being met. |
| Quality | This is a measure of the degree to which a set of inherent characteristics fulfills requirements. (how close you got to your goals) |
| Stakeholders | customers |
| Continuing education (CE) | Requirement for all certified and licensed health care professionals. Phlebotomy requires 6 units every 2 years. |
| Continuous quality improvement (CQI) | A process of checking for quality daily. This must include fixing concerns immediately. |
| Analytical phase (examination phase) | Testing phase |
| internal stakeholders | inpatients, outpatients, blood donors, clinical lab staff. |
| external stakeholders | insurance companies, State and Federal agencies, employers and the general community |
| International Organization for Standardization (ISO) | An organization that established worldwide standards. |
| Physicians's office laboratory (POL) | A doctor's office laboratory. |
| Point-of-care (POC) or Point-of-Care Testing (POCT) | Blood testing that can be performed by anyone trained on a POCT machine. No special certification or license is required. |
| postexamination (postanalytical) | Steps that are fulfilled after the test results are recorded. Includes calling results to nurses and doctors. |
| preexamination (preanalytical) | All of the steps a phlebotomist must perform are included in preanalytical quality control. |
| Six Sigma | QC method to reduce variation, increase quality and financial goals, and increase customer satisfaction. |
| quality | The degree to which s set of characteristics fullfills requirements. This is how close to got to your goal while applying the standards you have. |
| Efficacy | Degree to which the patient improves while under medical care. |
| Appropriateness | Procedure performed on the patient are correct and appropriatre for the medical condition. |
| caring functions | services are available, timely, effective, safe, efficient, respectful and sensitive to the patient's needs. |
| Quality outcomes | Goals of QC. All phlebotomy tasks are goals in QC. |
| Delta check | A form of QC that compares a patient's results from one day to the next (old vs newer). Dramatic variation without physical change or medical treatment starts investigations into the phlebotomy technique. |
| specimen rejection | A form of QC practice to ensure that the specimen is of the highest quality. underfilled tubes, hemolysis, lipemia, etc. can all be reasons to reject a sample for testing. |
| Accuracy | A term used to describe how close a result is to the true value |
| Continuing education | Required in all quality control systems. Used as a review and update for professional performance. |
| reliability | A term used to describe how consistent test results are when repeated. |
| Standards of practice | Methods adopted to prevent errors, financial waste, time, and to improve customer satisfaction. |
Created by:
rjmtoss
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