MOP CH 3-5
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Help!
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| CEU's | show 🗑
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| reasons medical assistants are preferred | show 🗑
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| show | 425 score to pass, 3 hours about 200 questions, computerized about 18 months ago, require paperwork 90 days before test, and $125 for test if taken within 6 months of graduating if not $225
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| show | 70 score to pass, 3 hours about 200 questions, takes 4-6 weeks to get entry requirements for test, $100 for test
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| profit sharing | show 🗑
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| judicial review board | show 🗑
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| show | must be very careful and maintain focus and calm
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| Projection | show 🗑
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| Denial | show 🗑
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| Regression | show 🗑
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| Repression | show 🗑
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| Verbal Aggression | show 🗑
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| show | Makes up for one behavior by stressing another, often used as excuse for not accomplishing task
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| Rationalization | show 🗑
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| show | Seems to lack emotion but in reality it’s a type of repression trying to block a problem out
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| Displacement | show 🗑
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| show | Very painful event so any representation of the event is avoided
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| Sarcasm | show 🗑
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| close ended questions | show 🗑
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| show | more like a conversation
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| communication channels | show 🗑
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| phobias | show 🗑
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| panic disorders | show 🗑
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| antisocial behavior | show 🗑
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| show | emotional, physical, or both and can lead to death
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| show | how we handle stress, can be with verbal aggression, projection, sarcasm, compensation, physical avoidance, regression, apathy, rationalization, displacement, repression, or denial
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| show | dont feed the fire
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| conflict | show 🗑
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| boundaries | show 🗑
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| show | occupational disciplines involved with the delivery of healthcare to assist physicians with the diagnosis, treatment, and care of patients
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| show | services or payments provided under plan or agreement and other options that may be offered to employees of company or organization
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| show | training in more than area so that a multitude of duties may be performed or so substitutions of personal may be made in emergency
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| fastest growing occupation for the period from 2002 to 2012 | show 🗑
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| show | administrative and clinical duties
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| The first medical assistants were probably | show 🗑
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| The need for both administrative skills and clinical skills emerged as | show 🗑
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| Schools began offering training programs for medical assisting in | show 🗑
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| show | certifying examinations followed soon after
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| The most descriptive term for the professional medical assistant | show 🗑
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| Duties of the medical assistant vary from office to office and | show 🗑
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| show | physicians’ offices, chiropractors’ offices,
podiatrists’ offices, hospitals, surgery centers, and freestanding emergency centers
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| show | The performance of delegated clinical and administrative duties within the supervising physician’s scope of practice consistent with the medical assistant’s education, training, and experience
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| show | Clinical and Administrative
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| show | medical histories, explaining treatment procedures, preparing and assisting examination, collecting and preparing lab specimens, instruction, preparing and administering medications, drawing blood, electrocardiograms, sutures and changing dressings
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| Administrative Duties | show 🗑
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| show | flexible career, no mandatory retirement age, attractive to nontraditional students, computerization and technical advances made more positions available, and valuable asset to the physician’s office
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| show | Department of Labor’s Occupational Outlook Handbook
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| show | the year 2012
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| show | physician offices
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| show | Department of Labor’s Occupational Outlook Handbook website
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| Benefits That May Be Offered to Medical Assistants | show 🗑
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| truism | show 🗑
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| show | positive psychological effect on patients and influence the public relations image of the entire office
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| Good health requires | show 🗑
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| show | personal cleanliness, avoidance of cologne and perfumes, conservative makeup, clear or no nail polish, nails at conservative length, attractive uniform or scrubs, clean shoes, limited jewelry, and no facial or tongue piercings
name badge in place
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| show | private career institutions or community colleges and lead to certificate, diploma, or associates degree
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| during the course of a day of training as medical assistant most programs offer | show 🗑
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| Externships and Internships word use | show 🗑
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| Externships and Internships defined | show 🗑
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| The internship site will provide a supervisor, and this person should be | show 🗑
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| extern should | show 🗑
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| General Rules to Remember as extern | show 🗑
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| show | breach patient confidentiality, pursue romantic relationships with co-workers or patients, use any drug sample without permission, borrow from petty cash,
expect physician to treat family or friends, ask for prescription
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| show | reading literature related to area employed, attending educational seminars, meetings, conventions, and taking advantage of CEUs
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| Professional Organizations can help the medical assistant | show 🗑
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| American Association of Medical Assistants (AAMA) | show 🗑
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| show | reexamination or CEUs
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| show | certification examination begin in 1970s, other certifications they offer are Certified Office Laboratory Technician (COLT) and Registered Phlebotomy Technician
(RPT), and national headquarters Park Ridge, Illinois
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| AMT Events | show 🗑
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| show | Certified Medical Administrative Assistant (CMAA), Certified Clinical Medical Assistant (CCMA), Certified Billing and Coding Specialist (CBCS), and Certified Medical Transcriptionist (CMT)
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| characteristics | show 🗑
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| show | having adequate or requisite capabilities
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| demeanor | show 🗑
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| discretion | show 🗑
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| show | to disburse
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| drug of choice | show 🗑
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| show | to cause something to happen
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| morale | show 🗑
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| persona | show 🗑
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| reproach | show 🗑
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| work ethics | show 🗑
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| Meaning of Professionalism | show 🗑
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| show | patient trust and confidence are in those they deem to be professional, Attitudes are conservative in the medical field
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| Characteristics of Professionalism | show 🗑
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| show | ability to adapt to a wide variety of situations
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| show | perceived as competence of a person leading to the belief they can be trusted
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| Obstructions to Professionalism | show 🗑
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| show | Take a moment to discuss the situation with supervisors, and Use discretion when talking about the issues at hand
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| visitors to medical personal at work should never enter patient areas but be directed to | show 🗑
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| Office Politics | show 🗑
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| show | sign of the fear of failure, Never put off duties that can be done immediately, and Divide projects into small segments
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| show | Teamwork, Time Management, Prioritizing, and Goal Setting
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| show | most important attributes to develop, must work together for good of patients, Never say, “That’s not my job.”
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| show | Use time efficiently, Plan tasks that must be done, and Key to time management is prioritizing
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| Prioritizing | show 🗑
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| Goal Setting | show 🗑
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| show | important to know people and their general job in medical facility, so patients can be referred to most knowledgeable personal
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| show | write legibly, be complete, state facts, never use sarcasm, and make corrections as directed
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| Note Taking | show 🗑
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| Communication | show 🗑
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| abuse | show 🗑
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| addiction | show 🗑
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| substance abuse also called alcohol abuse | show 🗑
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| show | craving, loss of control, physical dependence, and tolerance
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| craving | show 🗑
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| show | inability to stop drinking once it has begun
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| show | withdrawal symptoms after drinking such as shakiness, nausea, sweating, and anxiety
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| tolerance | show 🗑
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| show | saying often in metaphoric form that embodies common observation
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| ambiguous | show 🗑
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| show | to fill with life and give spirit
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| battery | show 🗑
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| caustic | show 🗑
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| show | conforming to the circumstances or requirements of a situation
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| show | recognizes a message and interprets
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| encodes | show 🗑
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| encroachments | show 🗑
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| show | the act of being very distinct in speech
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| externalization | show 🗑
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| show | prone to engage in lawsuits
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| show | speaking evil or the calling of a curse
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| show | capacity for comprehension
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| physiologic noise | show 🗑
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| show | highness or lowness of sound
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| show | study of nature, degree, and effect of the spatial separation individuals naturally maintain
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| stereotype | show 🗑
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| subtle | show 🗑
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| show | study of death
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| vehemently | show 🗑
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| volatile | show 🗑
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| show | tone of the office
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| show | work to improve both sets of skills throughout his or her career
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| The Patient’s Perception | show 🗑
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| First Impressions | show 🗑
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| Introductions | show 🗑
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| Communication Paths | show 🗑
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| Verbal Communication | show 🗑
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| Tone of voice is very important in communication | show 🗑
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| Patients Need Tender Care | show 🗑
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| Listen to Patients | show 🗑
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| Nonverbal Communication | show 🗑
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| show | partly instinctive, taught, and imitative
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| Conservative Appearance | show 🗑
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| Posture and Positioning can signal | show 🗑
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| Channels can be | show 🗑
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| Feedback | show 🗑
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| preventions of listening | show 🗑
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| Conflict can | show 🗑
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| Assertion | show 🗑
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| show | The inability to express needs and thoughts or the refusal to express them
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| Crazymakers: passive-aggressive communication | show 🗑
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| show | Refuses to fight and keeps from facing the problem at hand
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| The Pseudoaccommodator | show 🗑
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| The Guiltmaker | show 🗑
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| The Subject Changer | show 🗑
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| show | Attacks other parts of his or her partner’s life rather than expressing feelings of dissatisfaction
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| show | Refuses to allow partner to express feelings and goes into an analysis of what “really meant.”
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| The Trapper | show 🗑
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| show | Brings what is bothering him or her almost to the surface but never quite expresses true feelings
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| show | Does not immediately respond to anger then Directs pent-up frustrations on unsuspecting partner
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| show | Does things that will bother the partner instead of honestly sharing his or her own resentments
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| The Beltliner | show 🗑
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| The Joker | show 🗑
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| The Blamer | show 🗑
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| The Contract Tyrannizer | show 🗑
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| The Kitchen Sink Fighter | show 🗑
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| The Withholder | show 🗑
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| The Benedict Arnold | show 🗑
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| communication during anger | show 🗑
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| dealing with patients with shock | show 🗑
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| Five Stages of Grief | show 🗑
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| Maslow’s Hierarchy of Needs | show 🗑
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| show | non–rapid eye movement (NREM)
rapid eye movement (REM)
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| show | Four stages, during which the body slows down and relaxes
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| rapid eye movement (REM) | show 🗑
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Created by:
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