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Test 2: Quality & Performance Improvement

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Question
Answer
The interrelated activities in HC organizations that promote effective and safe patient outcomes across services and disciplines within an integrated environment.   show
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show Outcomes  
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Focuses on a process that leads to a certain outcome   show
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show Outcome measure  
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show Benchmarking  
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show Sentinel Event  
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QI Toolbox Technique: Offering ideas, any ideas, as they come to mind, where ideas are not criticized or discussed   show
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show Affinity Diagram  
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QI Toolbox Technique: Gives each member of the group an opportunity to select which ideas are the most important. Team members vote on which issues/ideas should be considered first.   show
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Used to gather data based on sample observations in order to detect a pattern   show
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Numerical values that represent whole numbers, ex: # of children in a family or # of unbillable patient accounts. Can be displayed in bar graphs.   show
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show Continuous Data  
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Chart types for discrete data   show
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show Histograms or line charts  
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show Nominal and ordinal  
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Used to measure key processes over time   show
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Totality of healthcare services provided to a patient and his or her family in all settings.   show
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Steps to Success: Step One   show
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Steps to Success: Step Two   show
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show Review the progress of care: Case manager periodically reviews the patient’s progress throughout the entire episode of care to confirm that the patient meets continued-stay criteria  
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show Conduct discharge planning: Case manager performs final discharge planning  
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Steps to Success: Step Five   show
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A performance measure that enables the healthcare organization to monitor a process to determine if it is meeting process requirements   show
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show Gantt chart  
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Assessing patient's needs. Determines patient's appropriateness for admission to the facility and the level of care/service to be rendered.   show
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show Core Patient Processes: Step 2  
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show Core Patient Processes: Step 3  
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show Core Patient Processes: Step 4  
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Name two National Patient Safety Goals (NPSG)   show
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show Blitz teams, functional, and cross-functional  
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show Team leader  
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show Team facilitator  
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Participates in decision making and plan development for the team, identifies opportunities for improvement, shares knowledge and data pertaining to the process under study   show
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show Team recorder  
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show Timekeeper  
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show Team charter  
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Organization-wide or team-based Should answer: What process is to be improved? For whom is the process performed? What products does the process produce? What is not working with the current process? How well must the process function?   show
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Should serve as a description of the ideal end-state; describing the way the process should function   show
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show Initiation  
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Project Life Cycle: Identify tasks the team will perform and estimate the duration of activities; develop schedule and cost estimates; perform tasks and track progress; develop training plan and implementation plan.   show
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show Execution (Implementation)  
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show Closure  
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Phases of Project Life Cycle   show
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show Cautious affiliation, competitiveness, harmonious cohesiveness, collaborative teamwork  
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Forming stage when team members are very polite as they get to know one another. Team members assess one another's strengths and weaknesses   show
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show Competitiveness  
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The norming stage in which team members learn to communicate and collaborate. They become more focused on the task at hand. Members feel like they are a contributing part of the team.   show
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show Collaborative teamwork  
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show Gantt Chart  
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