Test 2: Quality & Performance Improvement
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The interrelated activities in HC organizations that promote effective and safe patient outcomes across services and disciplines within an integrated environment. | show 🗑
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show | Outcomes
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Focuses on a process that leads to a certain outcome | show 🗑
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show | Outcome measure
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show | Benchmarking
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show | Sentinel Event
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QI Toolbox Technique: Offering ideas, any ideas, as they come to mind, where ideas are not criticized or discussed | show 🗑
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show | Affinity Diagram
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QI Toolbox Technique: Gives each member of the group an opportunity to select which ideas are the most important. Team members vote on which issues/ideas should be considered first. | show 🗑
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Used to gather data based on sample observations in order to detect a pattern | show 🗑
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Numerical values that represent whole numbers, ex: # of children in a family or # of unbillable patient accounts. Can be displayed in bar graphs. | show 🗑
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show | Continuous Data
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Chart types for discrete data | show 🗑
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show | Histograms or line charts
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show | Nominal and ordinal
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Used to measure key processes over time | show 🗑
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Totality of healthcare services provided to a patient and his or her family in all settings. | show 🗑
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Steps to Success: Step One | show 🗑
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Steps to Success: Step Two | show 🗑
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show | Review the progress of care: Case manager periodically reviews the patient’s progress throughout the entire episode of care to confirm that the patient meets continued-stay criteria
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show | Conduct discharge planning: Case manager performs final discharge planning
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Steps to Success: Step Five | show 🗑
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A performance measure that enables the healthcare organization to monitor a process to determine if it is meeting process requirements | show 🗑
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show | Gantt chart
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Assessing patient's needs. Determines patient's appropriateness for admission to the facility and the level of care/service to be rendered. | show 🗑
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show | Core Patient Processes: Step 2
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show | Core Patient Processes: Step 3
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show | Core Patient Processes: Step 4
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Name two National Patient Safety Goals (NPSG) | show 🗑
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show | Blitz teams, functional, and cross-functional
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show | Team leader
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show | Team facilitator
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Participates in decision making and plan development for the team, identifies opportunities for improvement, shares knowledge and data pertaining to the process under study | show 🗑
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show | Team recorder
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show | Timekeeper
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show | Team charter
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Organization-wide or team-based Should answer: What process is to be improved? For whom is the process performed? What products does the process produce? What is not working with the current process? How well must the process function? | show 🗑
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Should serve as a description of the ideal end-state; describing the way the process should function | show 🗑
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show | Initiation
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Project Life Cycle: Identify tasks the team will perform and estimate the duration of activities; develop schedule and cost estimates; perform tasks and track progress; develop training plan and implementation plan. | show 🗑
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show | Execution (Implementation)
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show | Closure
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Phases of Project Life Cycle | show 🗑
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show | Cautious affiliation, competitiveness, harmonious cohesiveness, collaborative teamwork
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Forming stage when team members are very polite as they get to know one another. Team members assess one another's strengths and weaknesses | show 🗑
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show | Competitiveness
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The norming stage in which team members learn to communicate and collaborate. They become more focused on the task at hand. Members feel like they are a contributing part of the team. | show 🗑
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show | Collaborative teamwork
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show | Gantt Chart
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
emilydouglas
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