Test 2: Quality & Performance Improvement
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | Processes
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| The final results of care, treatment, and services in terms of the patient's expectations, needs, and quality of life, which may be positive and appropriate or negative and diminishing | show 🗑
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| Focuses on a process that leads to a certain outcome | show 🗑
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| show | Outcome measure
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| systemic comparison of the products, services, and outcomes of on organization with those of a similar organization | show 🗑
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| show | Sentinel Event
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| QI Toolbox Technique: Offering ideas, any ideas, as they come to mind, where ideas are not criticized or discussed | show 🗑
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| QI Toolbox Techniques: Used to organize and prioritize ideas after brainstorming. Commonly uses adhesive notes to categorize and group ideas. | show 🗑
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| QI Toolbox Technique: Gives each member of the group an opportunity to select which ideas are the most important. Team members vote on which issues/ideas should be considered first. | show 🗑
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| show | Check Sheet
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| Numerical values that represent whole numbers, ex: # of children in a family or # of unbillable patient accounts. Can be displayed in bar graphs. | show 🗑
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| Assume an infinite # of possible values in measurements that have decimal values as possibilities. Ex: Weight, BP, temperature, etc. Can be displayed in histograms or line charts. | show 🗑
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| Chart types for discrete data | show 🗑
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| show | Histograms or line charts
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| Type of data displayed in pie charts | show 🗑
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| show | Control charts
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| show | Continuum of care
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| Steps to Success: Step One | show 🗑
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| show | Perform care planning at the time of admission: Case manager will review all information to confirm that the patient meets admission criteria
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| Steps to Success: Step Three | show 🗑
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| Steps to Success: Step Four | show 🗑
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| Steps to Success: Step Five | show 🗑
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| A performance measure that enables the healthcare organization to monitor a process to determine if it is meeting process requirements | show 🗑
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| show | Gantt chart
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| Assessing patient's needs. Determines patient's appropriateness for admission to the facility and the level of care/service to be rendered. | show 🗑
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| Planning care, treatment, and services. Establishing an interactive, written care plan that is specific, individualized, and based on a thorough assessment of the patient's physical, emotional, cognitive, and social needs. | show 🗑
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| Providing care, treatment, and services. A multidisciplinary team using data developed through team assessment processes initiates the care pathway | show 🗑
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| show | Core Patient Processes: Step 4
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| show | Identify patient correctly (two ways); Improve staff communication (Read back spoken or phone orders to person giving order); Prevent infection (Use hand cleaning guidelines from W.H.O. or CDC); Check patient medicines (contraindications, etc.)
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| show | Blitz teams, functional, and cross-functional
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| show | Team leader
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| show | Team facilitator
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| show | Team member
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| show | Team recorder
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| show | Timekeeper
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| show | Team charter
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| Organization-wide or team-based Should answer: What process is to be improved? For whom is the process performed? What products does the process produce? What is not working with the current process? How well must the process function? | show 🗑
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| show | Vision statement
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| Project Life Cycle: This phase begins with determination that there is a gap between organization performance and expected outcomes. Leadership then identifies an opportunity for improvement and assesses the feasibility of the project. | show 🗑
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| show | Planning
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| show | Execution (Implementation)
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| show | Closure
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| show | Initiation, Planning, Execution (Implementation), Closure
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| show | Cautious affiliation, competitiveness, harmonious cohesiveness, collaborative teamwork
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| show | Cautious affiliation
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| Storming stage when conflicts emerge. Productivity is limited during this stage; they will either stay in conflict or revert to phony politeness | show 🗑
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| The norming stage in which team members learn to communicate and collaborate. They become more focused on the task at hand. Members feel like they are a contributing part of the team. | show 🗑
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| show | Collaborative teamwork
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| Helps to plan and track the implementation of a project. It is often used by PI teams to plan and track the progress of a project. | show 🗑
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
emilydouglas
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