POLICY MANUAL
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| What is a policy manual? | Manuals ID the policies of the practice.
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| Name 5 Topics that would be included in the office policy manual | Client privacy-Smoking-Substance Abuse-Work Week and Hours
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| Name 5 More topic items that should be included into the policy manual | Sexual Harrassment-Attendance-Discipline-Employee Safety - Insurance Reimbursement Policies - Scope of Client Services & Hospitals
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| T/F The policy manual sets the TONE for the practice | TRUE
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| How often should the policy manual be updated? | They should be updated from time to time-as policy items may change
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| T/F Employees should recieve a copy of the Policy Manual? | True
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| Can the signed ackowlegement form be considered a contract between the employee and the practice? | Yes
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| If the office policy manual is not intended to be a contract, what should be done? | The manual should clearly state that its terms DOES NOT constitute a contract.
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| What is a job description? | Minimum qualifications, description of job
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| When is a written description of the job shared with the new hire candidate? | At time of the interview
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| When deveolping SPECIFIC job description, what should be included? | Education-training requirements must be included as well.
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| Specific Physical Requirements should be added as well, such as.... | Seeing-Hearing-Standing/Walking-climbing-stooping-lifting-pulling.
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| Who is the ADA? | Americans with Disabilities Act
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| When should the long and inconsistent hours of a medical practice be addresed with a new hire. | Being honest with employees is a must from the begining. Planning for overtime is essential.
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| Salaries should be based on what? | Prevailing wages of the community and task and responsibilities of each job description
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| What benefits do most companies offer? | Medical-Sick leave-vacations-holidays-retirement and profit sharing.
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| Name 2 benefits that would be important to people in the city | 1) Free parking 2) Bus Passes
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| What are some other incentives that might be offered by a employer? | tuition reimbursement-professional memberships-uniform allowance-gas allowance
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| In an established medical, the initial screening of candidates is often delegated to who? | The office manager or a specific person other than the physician
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| The Interveiw Process allows for what? | Opportunity to meet candidates in person
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| T/F Should you ask the same question to each candidate | Yes
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| You should use effective communications skils and also.... | Listen carefully to the candidate
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| What should always ask permission from your perspective employee prior to the decision making process. | Ask them if its okay to check refrences
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| Name 4 Skill functions you might ask a perspective employee to do druing the interview process? | Medical Terminolog Test - Typing Proficiency test - Dosage Calculations - Clinical Procedure
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| What is a employee evaluation? | It is an ongoing task throughout the individuals employment listing strenghts and weaknesses that should be addressed.
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| How often should the evaluation be done? | 3rd and 6th Month and then annually there after
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| Should salary changes and evaluations be done at the same time or sepratly? | They should be done seperately
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| What are the 3 likely reasons requiring immediate terminatio of employment | 1) Breach of client confidentiality 2) Disregard for client safety 3) Fraudulent and/or criminal actions
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| The Age Discrimination Act does what? | Allows employers without fear of a discrination judgement, to dismiss incompetent empolyees who are over 40 years of old.
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| What are some reasons an employee may decide to leave the practice? | Better job - Family - Moving out of area- retirement
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| Should an exit interveiw be conducted? | Yes
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| What avenues might you used to find a job? | Employment agencies - newspaper- professional organizations - referrals
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| What Civial Rights Act protects employees from sexual harassment? | Title VII of the Civil Rights Act of 1964
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