Vocab
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each of the black spaces below before clicking
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| strategy of steps to carry out so a problem doesn't recur | action plan
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| tendency toward idea based on prejudice | bias
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| offer protections for children and youth in workplace | child labor laws
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| person with complaint in regards to harassment | complainant
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| shows person's interest in job with an outline of experience and education | cover letter and resume
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| employee learns function of another job within operation | cross training
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| many groups of people have common beliefs or share common ways of acting that produce tendencies to act a certain way based on beliefs and habits | cultural tendencies
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| making a decision based on prejudice | discrimination
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| variety of people with different backgrounds experiences opinions religions ages talents and abilities | diversity
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| contains general information about employment related to company | employee manual
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| formal evaluation of work over certain period of time | employee performance appraisal
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| enforces law that every person get fair chance at any job opening | equal employment opportunity commission
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| set of moral values that a society holds | ethics
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| not legally entitled to overtime or minimum wage established | exempt positions
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| personal drive come from desire to receive something | external motivation
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| staement of desired results | goals
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| slur or other verbal or physical conduct related to person that interferes with person's performance or creates unhealthy environment | harassment
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| workplace where complaints are handled appropriately and respects is ongoing | harassment free environment
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| drive to do well without incentive | internal motivation
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| people skills | interpersonal skills
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| form filled out by those wanting a job | job application
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| defines work involved in assignment or postion | job description
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| states purpose of organization to employees and customers | mission statement
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| demonstrating proper behavior expected for others | modeling
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| reason a person takes action or behaves in a certain way | motivation
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| must be paid for every hour of overtime | nonexempt positions
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| description or statement of what is to be achieved | objective
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| process to integrate new employees into organization | onboarding
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| skills easily demonstrated and practiced | on the job training
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| goals focusing on broad statements for what is to be achieved | organizational goals
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| process that helps learn about procedures and policies and introduce to coworkers | orientation
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| most effective way a manager can can rate and evaluate performance | performance appraisal form
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| ways in which managers interact with staff and value system that governs daily conduct | personal treatment
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| servers enter orders and prompts for other order information | point of sale systems
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| meaningful communication among employees from diverse cultures and backgrounds | positive cross cultural interaction
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| general attitude toward a person on basis of judgements unrelated to abilities | prejudice
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| logical sequence that leads to reasonable conclusion | problem solving
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| explore all of problem's potential causes | problem solving model
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| sum of activities to meet goals and or further career | professional development
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| combination of knowledge skills attitudes and behavior shown while at job | professionalism
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| iniative of problem | root cause
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| discussions before an interview | screening interviews
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| generalization that all in a certain group are the same | stereotypes
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| series of interviews | successive interviewing
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| group of diverse individuals working to meet a task or goal | team
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| working to complete a task using everyone's strengths | teamwork
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| process of acquiring a competence of a specific job | training
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| number of people who leave company in a given time period | turnover
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| describes what an organization wants to become and why it exists | vision statement
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| principles used in setting professional tone and behavior | workplace ethic
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| no violation is forgiven | zero tolerance policy
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Created by:
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