Clinical Medical Assistant Certification AMCA Study Guide
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| Communication Methods | • Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
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| Nonverbal Communication | 1.) Kinesics- study of nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not match
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| Zones of Comfort | • Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
• Public space (12ft or more)
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| Phone Etiquette | • When speaking on the phone always identify yourself to the caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take a clear concise message in order for the call to be returne
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| Answering the Phone | • Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO UPSETYOU; RMAIN CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
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| E-mail is a quick and easy way to communicate | • Use a personal name if your system allows it
• Fill in the subject line to identify your message
• DO NOT write a message with upper case as this may be perceived as expressing anger
• ALWAYS CHECK WHO THE RECIEVER OF THE MAIL IS BEFORE SENDING
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| Forms of Charting | • Narrative - written description of patients visits in chronological order
• SOAP Note Charting - Method that tracks subjective, objective, assessment and plan for a patients visit.
1. Subjective - Patients statements (Chief Complaint)
2. Objective
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| Medical Records | • Are a written account of a patient's condition and response to treatment and care
• There are many parts to it:
Admission sheet
Nursing history
Graphic sheet
Progress notes
Flow sheets
Reporting is the oral account of care and Recordin
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| Word Elements | • Prefix - comes before the root word
• Root word - relating to specific body parts
• Suffix - comes after the root word
• Combing vowel - makes the word easier to say
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| Body Direction Terms | • Ventral - front part of body
• Dorsal - back part of body
• Anterior - in front of
• Posterior - toward the back part of body
• Medical - towards the midline of the body
• Lateral - towards the side of the body
• Proximal - closest to the poin
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| Body Positions | • Normal Anatomic Position - standing with arms lank and palms forward
• Supine position - lying on back
• Prone position - lying on stomach
• Lateral recumbent position - lying on the side
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| fowlers position | Is the position of a patient who is lying in bed in a supine position with the head of the bed at approximately 30 to 45 degrees. Upright at 90 degrees is full or high Fowler's position
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| Prone position | Used to examine the spine and the back. patient lies on abdomen with head turned to one side for comfort. Arms may be above head or alongside body.
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| Sims position | A position in which the patient lies on one side with the under arm behind the back and the upper thigh flexed, used to facilitate rectal and vaginal examinations, also for enemas and treatments. Also called lateral recumbent position. This position is a
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| Trendelenburg position | When a patient is placed in this position, he or she is lying face up, and the table on which the patient lies is angled do that the feet are above the head. in the reverse position, the patients orientation is switched so that the head lies above the fee
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| Dorsal recumbent position | Is when the patient is on his/hoer back with knees flexed and soles of the feet flat on the bed.
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| Patient care | Pain is unpleasant and an emotional experience. Everyone responds differently to pain depending on their threshold.
• Pain can be categorized as acute or chronic:
a.) Acute pain, such as surgical pain usually lessens with treatment
b.) Chronic pain
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| 3 types of pain | • Physical pain- this could be considered like chest pain or a severe stomach ache.
I. This is usually a sign that something is wrong.
• Psychological pain- like terror, fear, or grief
II. This type of pain could lead to disorders such as depression
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| Making a pain assessment | Questions to ask when making a pain assessment
• When did the pain start?
• Where is the pain?
• How often do you feel the pain?
• Does anything you do lesson the pain?
• Describe the pain.
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| Patient preparation and encounters | As a medical assistant you may be responsible for various duties in the office including and etc.:
• Triage of patients
• Consent forms
• Preparing third party information
• Taking the patients signs
• Updating medical charts
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| Patient Preparation and Encounters Con.... | • Implied Consent: Agreement implied by the patient for examination and treatment when presenting for a routine visit; also in an emergency consent that is assumed the patient would give if the patient could do so.
• Informed Consent: Consent that is giv
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| Fire | In the event of a fire, the HUC may be responsible to assist in the evacuation of the pts who are endangered by the fire. If the fire is elsewhere, the HUC is expected to assist the nursing personnel in closing the doors to the pts rooms.
R Rescue indiv
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| Electrical Safety | A. Using Electrical Equipment
1. Avoid using damaged power chords
2. Avoid using any extension chords
3. Avoid any electrical equipment while collecting blood
4. When available, try and use three pronged plugs
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| Radiation Safety | A. Amount of Radiation is Determined by:
1. Time: exposed to source
2. Shielding: If anything is between you and the source of radiation
3. Distance: Hoe far person of object is away from source
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| First Aide | A. External Hemorrhage
1. Apply direct pressure to wound until bleeding stops or EMS arrives
2. If bleeding continues, keep applying cloth or gauze over the ones already on the wound
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| Shock | 1. Common Symptoms:
A. Clammy, pale, cold skin
B. Rapid weak pulse
C. Shallow or increased breathing rate
D. Starting eyes and expressionless face
2. Firs Aid for Shock:
A. Maintain open airway
B. Call for assistance
C. Keep patient lyi
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| Hazardous Substances | The Occupational Safety and Health Administration (OSHA) require that health care employees:
Understand the risks when dealing with such substances and know how to handle them safely. Labeling is extremely important when handling and substance in the
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| Preventing Infection | Infection is a major threat and health hazard in all of our health care facilities.
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