Chapters 10,11,12,13
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| If you work for a physician who is frequently called away from the office, it is a good practice to: | Create a scheduling system that best accommodates these delays.
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| If a patient has been waiting longer than ______ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment. | 15
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| The information in the appointment book must be legible, because: | It could be entered into court proceedings as evidence, It provides a clear indication as to which patient is coming at what time, It allows all those using the appointment book to read it clearly.
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| The appointment setting method whereby a patient logs on to the Internet and views a facility's schedule to set his or her own appointment is called: | Self-scheduling
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| Which is the least satisfactory method of scheduling for the patient? | Double booking
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| A matrix in the schedule: | Prevents overcrowding
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| The medical assistant must remember that the physician will have other types of appointments that will need a special notation in the appointment book, such as: | Surgeries
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| A person who fails to keep appointment without giving advance notice is called a : | No-show
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| What is the best way to decide whether patients need special assistance is disrobing? | Ask all patients if you can be of assistance.
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| The medical assistant should follow all the following practices regarding patient arrivals except: | Having them wait in the examination room instead of the waiting room.
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| Which of the following should be removed from the reception area as quickly as possible? | Angry patients
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| Which of the following should most often be added to a patient chart's on each visit? | Progress notes form
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| Which of the following is true with regard to keys issued to staff members at the physician's office? | Physicians and supervisors should limit access to keys to trusted employees who need key access.
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| Which of the following should be included in a section of the office policy manual? | Employee evaluations, Confidentiality, Tardiness and absenteeism.
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| Which of the following items are parts of the physician's office budget? | Medical equipment, Rent or mortgage and Taxes.
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| When moving through hallways, the medical assistant should walk: | On the right side of the hallway.
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| Ideally, where should sick, contagious patients wait to see the physician? | In an examination room designated as a sick examination room.
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| A list of the items included in a shipment is called a (n): | Packing slip.
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| An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be: | Back-ordered.
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| The responsibility for ordering supplies in the physician's office rests with: | One designated person.
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| A difference among conflicting facts, claims, or opinions is called a(n): | Discrepancy.
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| Which letter style would be most appropriate to use for writing a quick business letter? | Modified block.
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| Which of the following dates is written correctly for inclusion in the heading of a letter? | May 1, 2007
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| The principal function of a well-organized portfolio of business letters is to help the medical assistant: | Save time.
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| Alternative stamping options are available on the Internet and can be purchased in which of the following ways? | Online and printed on the office printer.
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| What is the most serious consequence of misspelling medical terms on patient's records and in correspondence? | Negative impression of the physician.
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| Acting in anticipation of future problems is called: | Being proactive.
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| A capital purchase is classified as: | Whatever monetary level the facility chooses.
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| The fiscal year begins: | Whenever designated by the business.
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| Which of the following is not a good way to reduce waste while saving money in the physician's office: | Buying new file folders for all office needs.
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| The best style to use when composing business letters in the medical office is the one: | Preferred by your physician-employer.
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| Which of the following is the correct way to write the first line of an inside address in a letter to John Kidwell, a pediatrician? | John Kidwell, MD
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| What is the purpose of noting "c: Alice Adams, MD" at the bottom of a letter? | To advise the receiver that a duplicate letter has been sent to Dr. Adams.
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| Which statement is true regarding the handling of charts for patients who have appointments on a given day? | Pull all files before the first patient arrives and arrange them in the order in which the patients are scheduled.
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| Which patients should be personally escorted to the examination and treatment areas and given detailed instructions about what they are to do? | New patients, Established patients, Consultations.
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| The use of phonetic writing in the medical office can help you: | Better understand medical abbreviations.
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| The first prerequisite for scheduling an outpatient admission or procedure is: | An oral or written order for the procedure from the physician.
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| The open office hours method of scheduling is also know as ________ scheduling. | Tidal wave
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| Which types of outpatient procedures might be scheduled by the physician's office? | MRIs, CT scans, Blood work.
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| When scheduling an inpatient admission, the medical assistant must make sure that the patient understands which of the following? | Date and time to report for the admission, What pre-admission testing is necessary, Name, address, and phone number of the facility.
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| An incidental disclosure may be which of the following? | Cannot be reasonably be prevented, Is limited in nature, Occurs as a result of another use or disclosure that is permitted.
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| Which statement is true regarding the handling of charts for patients who have appointments on a given day? | Pull all files before the first patient arrives and arrange them in the order in which the patients are scheduled.
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