Chapters 3,4,5
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Complete the missing word from the Medical Assistant's Creed. I am __________ to my physician-employer. | Loyal
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| An individual's social facade, or the front that reflects the role in life that the individual is playing, is called the __________. | Persona
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| At which time or in which situation is it not appropriate to touch the patient? | When the patient expresses romantic interest in the medical assistant.
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| The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called: | Denial
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| Medical assistants are trained in methods of collecting a blood specimen, a process called ______________. | Phelobotmy
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| The awarding of a certificate by a third party on the basis of knowledge demonstrated is called: | Certification
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| When patients cry, the medical assistant should always: | Make a reasonable assurance that the patient is safe before leaving the office.
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| Complete the missing word from the Medical Assistant's Creed. I aspire to render greater __________. | Service
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| ______________ is defined as exhibiting a courteous, conscientious, and generally business-like manner in the workplace. | Professionalism
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| The medical assistant should use some __________ when discussing private affairs with the supervisor. | Discretion
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| Complete the missing word from the Medical Assistant's Creed. I believe in the ___________ and purposes of the profession of medical assisting. | Principles
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| A medical assistant must feel a(n) _____________ to assist the patient in whatever way possible. | Obligation
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| Sounds or factors outside the brain that interfere with the communication process are called: | External noise
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| The principal message that you will give to an American patient if you avoid eye contact while communicating is that you: | Are not telling the truth
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| Participation in a recognized _______________ shows that medical assistants take their career seriously. | Professional organization
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| Complete the missing word from the Medical Assistant's Creed. I am dedicated to the care and well-being of all ____________. | Patients
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| It is always helpful to have a(n) ____________ staff member to communicate with patients who speak another language. | Bilingual
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| Complete the missing word from the Medical Assistant's Creed. I am true to the ____________ of my profession. | Ethics
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| When a patient verbally attacks someone without addressing the original complaint, the individual is using which defense mechanism? | Verbal Aggression
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| Verbal expressions or body language, such as a nod of understanding, are called: | Feedback
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| Which is one of the most common physical places in which confidentiality is breached? | Elevators
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| Probably the most important asset that a medical assistant can offer the employer is: | A good attitude
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| Medical assisting attracts ____________ students who may be older than the average post-secondary student by a decade or more. | Non-Traditional
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| Procrastination is often a symptom of the fear of: | Failure
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| The defense mechanism in which unwanted desires or impulses desires or impulses are excluded from the consciousness and left to operate in the unconscious is called: | Repression
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| Which of the following is not one of the stages of grief? | Dealing
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| Continuing educational units are important because they: | Keep the medical assistant up to date with new techniques and information.
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| Complete the missing word from the Medical Assistant's Creed. I protect the __________ entrusted to me. | Confidence
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| A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgement is called: | A stereotype
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| The ability to adapt to a wide variety of situations is called ___________. | Flexibility
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| Medical assistants should always read the __________ so that they know what the employer or externship office expects. | Job description
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| The principal reason for requesting feedback when communication with patients is to determine whether they: | Understand what is being said.
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| Which of the following is not the role of the medical assistant in communicating with patients? | Advising
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| To utter articulate sounds or be distinct in speech is to __________. | Enuicate
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| Which quality in a medical assistant is most likely to promote positive relations in the medical office? | Sincere interest in patients' welfare.
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