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Chapters 3,4,5

Complete the missing word from the Medical Assistant's Creed. I am __________ to my physician-employer. Loyal
An individual's social facade, or the front that reflects the role in life that the individual is playing, is called the __________. Persona
At which time or in which situation is it not appropriate to touch the patient? When the patient expresses romantic interest in the medical assistant.
The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called: Denial
Medical assistants are trained in methods of collecting a blood specimen, a process called ______________. Phelobotmy
The awarding of a certificate by a third party on the basis of knowledge demonstrated is called: Certification
When patients cry, the medical assistant should always: Make a reasonable assurance that the patient is safe before leaving the office.
Complete the missing word from the Medical Assistant's Creed. I aspire to render greater __________. Service
______________ is defined as exhibiting a courteous, conscientious, and generally business-like manner in the workplace. Professionalism
The medical assistant should use some __________ when discussing private affairs with the supervisor. Discretion
Complete the missing word from the Medical Assistant's Creed. I believe in the ___________ and purposes of the profession of medical assisting. Principles
A medical assistant must feel a(n) _____________ to assist the patient in whatever way possible. Obligation
Sounds or factors outside the brain that interfere with the communication process are called: External noise
The principal message that you will give to an American patient if you avoid eye contact while communicating is that you: Are not telling the truth
Participation in a recognized _______________ shows that medical assistants take their career seriously. Professional organization
Complete the missing word from the Medical Assistant's Creed. I am dedicated to the care and well-being of all ____________. Patients
It is always helpful to have a(n) ____________ staff member to communicate with patients who speak another language. Bilingual
Complete the missing word from the Medical Assistant's Creed. I am true to the ____________ of my profession. Ethics
When a patient verbally attacks someone without addressing the original complaint, the individual is using which defense mechanism? Verbal Aggression
Verbal expressions or body language, such as a nod of understanding, are called: Feedback
Which is one of the most common physical places in which confidentiality is breached? Elevators
Probably the most important asset that a medical assistant can offer the employer is: A good attitude
Medical assisting attracts ____________ students who may be older than the average post-secondary student by a decade or more. Non-Traditional
Procrastination is often a symptom of the fear of: Failure
The defense mechanism in which unwanted desires or impulses desires or impulses are excluded from the consciousness and left to operate in the unconscious is called: Repression
Which of the following is not one of the stages of grief? Dealing
Continuing educational units are important because they: Keep the medical assistant up to date with new techniques and information.
Complete the missing word from the Medical Assistant's Creed. I protect the __________ entrusted to me. Confidence
A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgement is called: A stereotype
The ability to adapt to a wide variety of situations is called ___________. Flexibility
Medical assistants should always read the __________ so that they know what the employer or externship office expects. Job description
The principal reason for requesting feedback when communication with patients is to determine whether they: Understand what is being said.
Which of the following is not the role of the medical assistant in communicating with patients? Advising
To utter articulate sounds or be distinct in speech is to __________. Enuicate
Which quality in a medical assistant is most likely to promote positive relations in the medical office? Sincere interest in patients' welfare.
Created by: rochelle1977



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