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MC1100
Chapters 3,4,5
Question | Answer |
---|---|
Complete the missing word from the Medical Assistant's Creed. I am __________ to my physician-employer. | Loyal |
An individual's social facade, or the front that reflects the role in life that the individual is playing, is called the __________. | Persona |
At which time or in which situation is it not appropriate to touch the patient? | When the patient expresses romantic interest in the medical assistant. |
The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called: | Denial |
Medical assistants are trained in methods of collecting a blood specimen, a process called ______________. | Phelobotmy |
The awarding of a certificate by a third party on the basis of knowledge demonstrated is called: | Certification |
When patients cry, the medical assistant should always: | Make a reasonable assurance that the patient is safe before leaving the office. |
Complete the missing word from the Medical Assistant's Creed. I aspire to render greater __________. | Service |
______________ is defined as exhibiting a courteous, conscientious, and generally business-like manner in the workplace. | Professionalism |
The medical assistant should use some __________ when discussing private affairs with the supervisor. | Discretion |
Complete the missing word from the Medical Assistant's Creed. I believe in the ___________ and purposes of the profession of medical assisting. | Principles |
A medical assistant must feel a(n) _____________ to assist the patient in whatever way possible. | Obligation |
Sounds or factors outside the brain that interfere with the communication process are called: | External noise |
The principal message that you will give to an American patient if you avoid eye contact while communicating is that you: | Are not telling the truth |
Participation in a recognized _______________ shows that medical assistants take their career seriously. | Professional organization |
Complete the missing word from the Medical Assistant's Creed. I am dedicated to the care and well-being of all ____________. | Patients |
It is always helpful to have a(n) ____________ staff member to communicate with patients who speak another language. | Bilingual |
Complete the missing word from the Medical Assistant's Creed. I am true to the ____________ of my profession. | Ethics |
When a patient verbally attacks someone without addressing the original complaint, the individual is using which defense mechanism? | Verbal Aggression |
Verbal expressions or body language, such as a nod of understanding, are called: | Feedback |
Which is one of the most common physical places in which confidentiality is breached? | Elevators |
Probably the most important asset that a medical assistant can offer the employer is: | A good attitude |
Medical assisting attracts ____________ students who may be older than the average post-secondary student by a decade or more. | Non-Traditional |
Procrastination is often a symptom of the fear of: | Failure |
The defense mechanism in which unwanted desires or impulses desires or impulses are excluded from the consciousness and left to operate in the unconscious is called: | Repression |
Which of the following is not one of the stages of grief? | Dealing |
Continuing educational units are important because they: | Keep the medical assistant up to date with new techniques and information. |
Complete the missing word from the Medical Assistant's Creed. I protect the __________ entrusted to me. | Confidence |
A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgement is called: | A stereotype |
The ability to adapt to a wide variety of situations is called ___________. | Flexibility |
Medical assistants should always read the __________ so that they know what the employer or externship office expects. | Job description |
The principal reason for requesting feedback when communication with patients is to determine whether they: | Understand what is being said. |
Which of the following is not the role of the medical assistant in communicating with patients? | Advising |
To utter articulate sounds or be distinct in speech is to __________. | Enuicate |
Which quality in a medical assistant is most likely to promote positive relations in the medical office? | Sincere interest in patients' welfare. |