Week One-Medical Assisting Foundations

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Telling your friends, family, personal provider, dentist, and ophthalmologist that you are looking for a position in health care is called:

a.) networking

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Summarizing employment is acceptable on a resume if it is prior to how many years ago?

c.) 10 years

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The type of resume that should be developed by someone who is just starting a career and has little experience is a(n):

a.) targeted resume

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Poise includes such things as:

b.) confidence and appearance

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Providing a second opportunity to express your interest in an organization and a position may be done with a:

c.) follow-up letter

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Your attitude is reflected in how you react to:

d.) All of the above- taking direction, seeking excellence or doing just enough to get by, and assuming responsibility for your actions and considering your problems not to be someone else's fault.

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Some examples of transferable skills are:

a.) leadership, b.) communication, and c.) keyboarding.

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When using someone as a reference, you should:

d.) a and c. Always ask permission first before the name is printed on the reference list and verify correct spelling, title, place of employment and position, and telephone number.

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The top errors found with resumes:

a.) Typographical and grammatical errors, b.) not mentioning jobs having transferable skills, and c.) using the same resume for all job applications.

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During the interview, it is NOT appropriate to ask:

c.) about salary, sick leave, benefits, or vacation.

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A person with integrity:

d.) All of the above- is reliable, maintains high standards, and is honest and dependable.

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What traits or characteristics would not be considered desirable in a medical assistant?

b.) A self-serving attitude.

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Which of the following would convey a "professional appearance" to the patient?

d.) All of the above- A clean uniform that is free of wrinkles, duty or athletic shoes that follow institutional guidelines, and a name tag worn on the uniform that identifies the medical assistant's name and credential.

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What would be considered unprofessional?

c.) chewing gum while working.

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This is the type of regulation for health care providers that is legislated by each state and mandated to perform duties.

b.) Li censure.

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What is a mandatory form of credential?

b.) Li censure

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A term that signifies that one has fulfilled the necessary requirements of a specific organization to perform specific tasks; usually accomplished through some form of testing.

a.) Certification.

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What type of consent is necessary in order to share information about a patient to another individual?

c.) Written consent

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The term that means the ability to put yourself in another person's shoes.

c.) empathy

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The term that means to be reliable or trustworthy is:

b.) dependable

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Select the following statement(s) that best describes the professional medical assistant.

a.) has good written and oral communication skills, b.) looks and acts professional at all times, c.) is aware of the scope of practice and stays within the legal boundaries, and d.) assists the provider in all areas of the ambulatory care setting.

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Good medical assistants portray their professional attitude by:

d.) helping patients in a friendly and empathetic manner.

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To become involved with their professional organization, medical assistants could:

a.) attend local chapter or state meetings, b.) attend a national conference or state convention, c.) join their national organization, and d.) offer to serve on a local, state, or national committee.

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A system of values that each individual has that determines perceptions of right and wrong is called:

b.) ethics.

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Stepping into a patient's place, discovering what the patient is experiencing, then recognizing and identifying with those feelings is:

d.) empathy.

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Which of the following contribute to a professional appearance?

a.) good nutrition and exercise, b.) healthy looking skin, teeth, and nails, c.) daily showering and use of deodorant.

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Courses in a professional medical assisting program include a complement of general knowledge classes such as anatomy and physiology and:

c.) medical terminology

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The type of regulation for health care providers that is legislated by each state and is mandatory in order to practice is:

a.) licensure

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In the ambulatory care setting, the medical assistant may prefer what tasks?

a.) educating patients, b.) administration such as coding and billing, c.) performing various laboratory tests.

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The specialty that is based on the belief that the cause of disease is violation of nature's laws is called:

d.) naturopathy

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A branch of the healing arts that gives special attention to the physiologic and biochemical aspects of the body's structure, including manipulation of the spine, is:

b.) chiropractic

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In order to practice medicine, a physician must:

d.) obtain a license to practice from a state or jurisdiction of the United States.

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Another name of the organization where providers network to offer discounts to employees and other purchasers of health insurance is:

c.) PPO

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Another term for assessing the patient's needs is:

a.) screening

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Which of the following is not part of communication?

d.) attitude

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Which is the most basic need in Maslow's hierarchy?

a.) food

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Your patient refuses to accept a diagnosis, claiming the doctor "must be mistaken." Assuming the doctor is correct, which self-defense mechanism is the patient using?

b.) denial

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Congruency in communication can be described as when:

a.) the verbal message matches the body language.

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The conscious awareness of one's own feelings and the feelings of others is:

b.) perception

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The body's response to mental or physical change is called:

a.) stress

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In order for the body to survive, the sympathetic nervous system prepares the body for:

a.) a flight or flight

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Time segments for short-range goals may be:

All of the above a.) monthly, b.) quarterly, c.) yearly

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The result of long duration stress could be:

c.) immune system disorders

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Needlessly worrying is an example of which type of stress?

b.) episodic stress

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The "wear and tear" our bodies experience as we continually adjust to a changing environment is called:

b.) stress

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The fight-or-flight response includes all but which one of the following reactions?

b.) digestion is activated

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The best way to treat burnout is to:

c.) prevent it

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The Patient Self-Determination Act, which includes health care directives, ensures that patients are able to:

b.) control their own health care decisions.

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Which of the following covers the relationship between providers and their patients?

a.) Informed consent

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Res ipsa loquitur means:

a.) the thing speaks for itself.

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The 4 Ds of negligence are:

c.) duty, derelict, direct cause, damage.

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A 17-year old individual who is in the Navy is considered to be:

b.) an emancipated minor.

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Respondeat superior is the Latin word that means:

a.) providers are responsible for their employees' actions

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What must the inventory of controlled substances include?

All of the above- a.) list of the name, addresses, and DEA registration number of the provider, b.) date and time of inventory, c.) signature of the individual taking inventory.

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If suspicion of child abuse is aroused, the health care provider should:

b and c. b.) treat the child's injuries, c.) inform the parents of the child's diagnosis and that will be reported to the police and social services agency.

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When a patient is asked to walk across the hall to the treatment room while wearing only a patient gown and is in full view of other patients, this is considered:

c.) invasion of privacy.

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Protection of health care professionals who may provide medical care in emergencies without fear of being sued comes under:

a.) Good Samaritan laws.

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In order for a physician to appear in court with a medical record is:

b.) subpoena duces tecum

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When a patient reports a sore throat and the provider takes a swab for a throat culture to diagnose and treat the ailment, this act is considered:

d.) an implied contract.

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The AAMA Code of Ethics includes all but which one of the following?

b.) We should be paid an equitable salary/wage.

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Providers may choose who to treat but may not refuse treatment based on certain criteria. Which of the following is untrue?

d.) Providers who know they are HIV-positive should tell their patients.

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Medical records and information in them are the property of the:

c.) provider and patient.

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Once a provider takes a case, the patient cannot be neglected or refused treatment unless:

b.) official notice is given from the provider to withdraw from the case.

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When a breach of ethics is about to occur, the health care provider should:

c.) be encouraged to step back and review his or her actions and their likely consequences.

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Providers who know they are HIV-positive should:

a.) refrain from any activity that would risk transmission of the virus to others.

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Revealing information about patients without consent unless otherwise required to do so by law is:

a.) a breach of confidentiality

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Which of the following drug classifications produces a calming effect?

All of the above- a.) Sedative, b.) Hypnotic, c.) Tranquilizer.

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All of the following would be factors that affect drug actions except:

c.) blood type

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Which of the following is the name under which a drug is registered with the U.S. Patent Office?

b.) trade name

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Each of the following abbreviations is correctly defined except: a.) tid (three times a day) b.) QID (four times a day) c.) BID(two times a day) d.) NPO (take by mouth)

d.) NPO (take by mouth)

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Each of the following abbreviations is correctly defined except: a.) DAW (dispense as written), b.) OTC (Over the counter), c.) pc (before meals) d.) hs (bedtime)

c.) pc (before meals)

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Which of the following schedules includes some drugs that can be dispensed by the pharmacist without an order from the provider?

c.) Schedule V

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Created by: aparke27

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